Hybrid Internal Communications Senior Manager - Hybrid (Atlanta, GA) at OneDigital

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Our Newest Opportunity: 

OneDigital is growing fast. Just a few years ago, we were a few hundred people, now we’re nearly 5,000, with over $1.3 billion in revenue. We are on track to achieve our goal of doubling revenue and employees by 2029.

The Internal Communications team plays a critical role in attracting the right people, keeping our highest performers motivated and continually re-recruiting our people throughout their career journey.

If you have a strong drive of curiosity and are always thinking of how we can improve or enhance the way communications are created and delivered, this role is for you!

This role will lead the strategy for all digital communication channels, which are the main way we ensure that everyone feels connected, engaged, and informed about OneDigital’s overall business, our growth strategy, purpose, and values. Additionally, this role will provide communications consulting, planning and execution for our IT function.

Essential Duties and Responsibilities (include but are not limited to):

Digital Channels Product Owner

Serve as the product owner for the intranet, digital signage and other digital communication channels. Expertise managing and creating content for internal Microsoft channels including a Viva-based intranet, along with familiarity with Canva, HubSpot and Appspace.

Strategic road-mapping:

• Create and execute a digital communications roadmap to drive adoption and satisfaction with our digital channels. This includes conducting internal research and applying the findings to improving the navigation and UX of the site and creating a data-driven content strategy.
• Use metrics and data to plan the roadmap for future enhancements to the digital workplace platform in partnership with IT and other key stakeholders.
• Continuing to build our targeting capabilities with a goal of having one set of dynamic lists for PULSEnet & email
• Continue to represent IC on AI committees. Identify ways we can incorporate AI into everyday IC processes and tasks.
• Roll out new channels such as SMS, digital wallpaper and screensavers (in partnership with IT)

Channel adoption and user satisfaction:

• Measure the engagement of our communication channels and develop company-wide communication campaigns to promote OneDigital’s internal channels to increase adoption.
• Conduct ongoing employee input research to understand user needs and barriers to full adoption
  • Focus groups
  • Card sorts
  • Quick polls
• Partner with IT to enhance our ability to target content across digital channels by syncing Workday data with our distribution lists.

Governance:

• Establish a formal governance and education approach. Documentation and the implementation of tools/resources to get the best experience with our digital channels, using metrics to drive content and UX strategy.
• Create a governance guidelines document, a content committee (jointly with the internal brand manager) and other best practices for our internal branding.
• Improve efficiency of channel management by standardizing key sections of the intranet such as:
  • Total wellbeing benefits
  • Client products, services and solutions
  • Regions, offices and markets
  • Corporate department pages
• Support internal stakeholders with page set up, training and other resources to ensure consistency across the intranet.
• Establish and oversee “Content Circle Community” of communications professionals who will share responsibility for maintaining content within their areas of the platform.
• Publish and maintain content on key internal digital channels including the intranet, digital signage, Teams channels and internal newsletters.

Internal communications leadership

• Build strong relationships and serve as a consultant to our internal stakeholders such as  IT to develop employee engagement and wellbeing campaigns. The role will advise our stakeholders on how communications will achieve their business objectives, develop internal communications strategic plans and execute the campaigns across a variety of internal and social media channels.
  • Communications consultation and strategic planning
  • writing and editing content
  • working with the internal brand manager for graphics and video production
  • publishing and managing sections of the intranet (SharePoint Viva-platform)
  • creating/publishing social media content in collaboration with our Marketing team

Qualifications, Skills and Requirements:

• Must possess excellent communications planning and execution skills (writing, creative direction, utilization of innovative channels such as video, internal events, social media and website best practices) in partnership with OneDigital graphic design and video production teams.
• Proven experience in product ownership for internal digital channels such as intranet management.
• Able to publish content to various digital platforms (e-newsletters, intranet, digital signage, etc.)  in adherence to a shared editorial calendar.
• Experience in implementing change communications and internal communication campaigns that increase employee engagement.
• Strong collaboration, teamwork and relationship building skills.
• Motivated to work in a fast-paced environment and manage multiple deliverables and timelines.

Education, Training and Experience:

• Education: BA or additional degrees in Communications, Marketing or related field.
• A minimum of 7 years’ experience in communications management roles.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

 OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!