Hybrid Project Coordinator II – Network Operations at Astreya

Job Title: Project Coordinator II - Network Operations (Temporary)
Location: USA - CA - Fremont

The Project Coordinator II supports execution of network operations initiatives across engineering, infrastructure, and field teams. This includes coordinating Smart Hands resources, managing site access approvals, and tracking logistics for network hardware and equipment. The role is critical in ensuring that both people and parts are in the right place at the right time to support lab or production deployments, migrations, and operational projects.

Scope:

• Coordinates moderately complex projects, resource scheduling, and logistical workflows

• Manages people access and part logistics across multiple regions and time zones

• Exercises sound judgment to resolve day-to-day blockers in coordination, access, or delivery

• Follows established procedures while recommending improvements for operational efficiency

Key Responsibilities:

• Maintain and track project schedules, milestones, and action items

• Coordinate on-site support (e.g., Smart Hands, vendors, regional techs) based on project needs

• Submit and track physical site access requests for internal and external personnel

• Liaise with facilities, security, and site leads to confirm and maintain proper access timing

• Track part logistics including shipments, deliveries, staging, and on-site handoffs

• Confirm parts are received and available prior to scheduled deployment or work

• Work with on-site points of contact (POCs) to ensure access, equipment, and prerequisites are aligned

• Provide weekly project updates, risks, and completion status to stakeholders

• Monitor ticketing queues and assist in reassigning, escalating, or following up on open tasks

• Document meeting outcomes, decisions, and follow-ups from project syncs

• Identify recurring issues related to access, scheduling, or logistics and escalate appropriately

• Contribute to continuous improvement of logistics, access, and project coordination workflows

• Assist PMs and SDMs with identifying KPIs and building reports or dashboards as needed

Required Qualifications/Skills:

• Associate’s degree or equivalent and 2–5 years of relevant experience in network operations, field coordination, or technical project support

• Experience coordinating physical access for Smart Hands, vendors, or on-site support staff

• Experience managing logistics and tracking parts shipments, deliveries, or hardware handoffs

• Strong communication and stakeholder engagement skills across distributed teams

• Proficiency with Google Workspace and Microsoft Excel

• Familiarity with ticketing and project tools (e.g., ServiceNow, Jira, Asana)

• Ability to manage multiple tasks and priorities while staying highly organized

• Proactive, dependable, and solutions-oriented

• Understanding of technical environments such as labs, data centers, or NOCs

Preferred Qualifications:

• Prior experience supporting network operations or hardware deployment projects

• Familiarity with access management tools and logistics workflows

• Background in a managed service provider (MSP) or large-scale infrastructure support environment

Physical Requirements & Work Environment:

• Ability to perform standard office tasks including computer work and video conferencing

• Flexibility to occasionally shift work hours to support global project teams

• Some roles may require movement across buildings or data center environments

• Must be able to communicate effectively in a professional and technical setting

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.