Hybrid Manager, Student Financial Services at Gallaudet University
Gallaudet University · Gallaudet University, United States Of America · Hybrid
- Office in Gallaudet University
OVERVIEW: Gallaudet University, federally chartered in 1864, is a bilingual, diverse, multicultural institution of higher education that ensures the intellectual and professional advancement of Deaf and hard of hearing individuals through American Sign Language and English. Gallaudet maintains a proud tradition of research and scholarly activity and prepares its graduates for career opportunities in a highly competitive, technological, and rapidly changing world.
Job Title:
Worker Type:
Pay Type:
Salary
Exempt Status:
Yes
Compensation Grade (Track/Level):
M1
Hiring Range (Commensurate with experience and qualifications):
$101,990.00-$135,986.00
Salary Ranges (All Compensation Grades):
Supervisory Organization (Department):
Finance
Summary:
Reporting to the Chief Financial Officer, the Manager of Student Financial Services (SFS) provides leadership to the Office of Student Financial Services and models strong support for proactively and continuously improving student enrollment and retention goals while maintaining compliance with federal regulations.
Job Description:
Manages and oversees student accounts, student billing, third-party contract (TPC) billing, accounts receivable, student refunds, student collections, and payments.
Oversees the recording of university deposits through the student financial system, approves journal entries for revenue, and works with accounting to resolve any issues regarding various revenue transactions.
Promotes a service-centered environment that prioritizes the delivery of exceptional customer service to the students, parents, third-party payers, and the university community.
Leads SFS technical system (Workday Student and Transact) setup, maintenance, testing, troubleshooting, data extraction, and integration efforts, including the timely and accurate administration required for the semester tuition and all student-related revenue setup.
Initiates and ensures that all tuition calculations for domestic and international students are posted to student accounts properly and on time in accordance with the Education of the Deaf Act requirements; and ensures other student-related charges, scholarships, and waivers are posted timely in order to generate and issue student account bills.
Provides leadership and direction in financial management and fiscal policy review and revisions, and ensures compliance with standard accounting procedures as well as university and federal regulations.
Monitors the work performed by the staff to ensure the resource and staff allocation supports the delivery of strong customer service to the University’s external (students, parents, third-party payers) and internal customers.
Oversees the timely closing and reconciliation of general ledger accounts.
Collaborates with Finance to establish and implement department objectives, policies, procedures, risk management strategies, and budget.
Coordinates with the Controller to ensure funds are available for refunds.
Leads 1098-T tax reporting setup, testing, reviews student data, ensures the online 1098 tax information is accurate and available to the students; provides 1042 tax information to the Finance Office; and leads the re-structuring of the 1098-T format to better fit the needs of Student Financial Services and Third-Party contracts.
Develops short and long-term plans for SFS; and works with staff to complete audits and reporting.
Assists with annual audits, particularly in student-related revenue and other areas as assigned.
Works with the Controller to implement and monitor financial controls, promoting compliance with established controls, and proactively working to achieve continuous improvement in operational efficiency and accounting system controls.
Monitors student and TPC account balances and ensures that collection policies and procedures are maintained and equitably applied, and student receivables are maintained at the lowest level possible.
Develops bilingual communication pieces for students, parents, and families which clearly and effectively articulate University policies, practices, and deadlines with PowerPoint, infographics, and prepares these presentations as requested.
Partners with others, including student success, admissions, financial aid, and vocational rehabilitation outreach teams, to continuously enhance student enrollment and retention efforts.
Establishes and maintains a positive and supportive working relationship with co-workers and supervisors.
Demonstrates a genuine commitment to belonging in the workplace and participates in activities and workshops to foster continuous learning.
Serves as a mandatory reporter under Title IX; and commits to completing Title IX training and other compliance requirements on an annual basis.
Prioritizes safety in the workplace as a collective responsibility for the well-being of employees and fosters a culture of safety that is integral to our success, including strict adherence to safety procedures and protocols, as well as promptly reporting any safety hazards or incidents.
Performs related and other duties as needed.
Required Qualifications:
Bachelor’s degree.
A minimum of four years of professional experience in finance, accounting, or a related field.
Ability to communicate in American Sign Language.
Preferred Qualifications:
Supervisory experience.
Experience working in a higher education setting.
Experience with Workday Student or other student information systems.
Knowledge, Skills, And Abilities:
Strong communication and interpersonal skills.
Strong knowledge of Title IV regulations and programs.
Strong knowledge of the trends, issues, and accepted practices of the student financials function in a higher education setting.
Strong ability to recognize, propose, and execute service delivery improvements.
Strong ability to gather, organize, and communicate complex financial data, and work effectively with all levels.
Strong ability with Excel, developing complex spreadsheets to arrange, produce, display, and analyze data.
Demonstrated ability to work with and across University departments, outside constituents, and groups.
Other Important Information:
The successful candidate will undergo a background check that must be cleared prior to working at Gallaudet University.
Current Employees (Regular Status and Extended Temporary)
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Gallaudet University is an equal opportunity employer/educational institution and does not discriminate on the basis of race, sex, national origin, religion, age, hearing status, disability, genetic information, covered veteran status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, source of income, place of business or residence, pregnancy, childbirth, or any other unlawful basis. This policy is in compliance with Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Rehabilitation Act, the Age Discrimination in Employment Act, the District of Columbia Human Rights Act, and other applicable laws and applies to all procedures affecting applicants and employees including, but not necessarily limited to: recruitment, hiring, placement, promotion, transfer, reassignment, reappointment, tenure, demotion, selection for training, layoff, furlough, and termination, compensation, and all other conditions or privileges of employment.
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