Hybrid Root Cause Analyst - Customer Care (Blue Ash, OH) at Green Dot Corporation

We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips.

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JOB DESCRIPTION

This role will need to work in the Blue Ash, OH office.

SUMMARY

The objective of the position is to use monitoring tools to assess assigned process improvement initiatives, to deliver proposals for remediation, and to facilitate the ongoing execution of initiatives. Using quantitative analysis to determine breach points will allow the organization to make data driven decisions. For areas of concern, this individual will use classic root cause analysis tools such as 5 whys, FMEA, Cause and Effect diagrams, etc. to identify the key drivers of recurring issues.  Additionally, with partnerships across the bank, this individual will recommend initiatives to prevent future issues from occurring based on findings. 

RESPONSIBILITIES

• Build and maintain current and historical reporting of various data models

• Provide monthly formalized assessment of process improvement discoveries and trends including areas of concern through both an Executive Summary as well as a more robust monthly reporting package

• Perform or assign root cause analysis assignments based on data driven insights

• Maintain standardized practices for tracking root cause assignments

• Develop and maintain standardized templates for documenting findings

• Develop and maintain educational material for root cause including tool kits for performing root cause analysis

• Maintain the root cause program and procedure document with annual re-approval

• Drive continuous improvement to not only business practices through root cause but also driving Root Cause Analysis program continuous improvement

  

REQUIREMENTS

• Minimum of 3 years’ relevant work experience in root cause analysis, data analysis or business intelligence.

• Experience in uncovering the root cause for enterprise level issues

• Working knowledge of Lean Six-Sigma best practices

• Demonstrated ability to design and maintain reporting solutions for monitoring metrics

• Excellent critical thinking and logical reasoning abilities

• Proven analytical and problem-solving skills

• Experience in effectively communicating across functions and teams

• Ability to work independently and interface with all levels and functions of an organization and/or regulators

• Proficiency with Microsoft Office suite, particularly SharePoint, Visio, Excel, Access, PowerPoint, Access

Preferred

• Bachelor’s degree in Business or related field

• Six Sigma Green Belt certification or higher

POSITION TYPE

Regular

PAY RANGE

The targeted base salary for this position is $62,100 to $93,200 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

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Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights.

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