Hybrid Customer Service Representative at Driven Brands

Company:Driven Brands

Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive services, including paint, collision, glass, vehicle repair, oil change, maintenance, and car wash. Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Driven Brands has approximately 4,800 locations across the United States and 13 other countries, and services tens of millions of vehicles annually. 

JOB DESCRIPTION:

The Customer Service Representative responds to customer calls and emails to ensure customer satisfaction and operational efficiencies are consistently met. The successful candidate will work directly with team members, franchisees, and customers to resolve issues, prevent future issues, and continuously improve processes, with a core focus on Customer Satisfaction. Responsibilities include, but are not limited to:

• Provide customer service for all brands under the Driven Brands umbrella
• Monitor customer cases and complaints
• Develop and maintain effective relationships with customers. Consult with customers regularly to identify needs and develop action plans to eliminate issues. 
• Understand and comply with all company and department systems, policies, and procedures.
• Identify opportunities to eliminate customer issues within the support processes

Requirements

• 1-2 years’ customer service experience
• Proficient in Microsoft Office, Word, and Excel
• Able to communicate effectively with customers and franchisees. 
• Strong communication, presentation, documentation and problem solving skills.
• Ability to act independently, take initiative and drive tasks and issues to resolution

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