Field Service Engineer, CT - West (mobile Computed Tomography)
Territory: Primarily Northern California, Arizona, Utah, New Mexico, and Colorado
Must be able to be compliant with hospital credentialing requirements.
WHO WE ARE:
NeuroLogica Corp., a subsidiary of Samsung Electronics Co. Ltd., develops, manufactures, and markets innovative imaging technologies and is committed to delivering fast, easy, and accurate diagnostic solutions to healthcare providers. NeuroLogica is the global corporate headquarters and manufacturer of mobile computed tomography, and is also the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.
Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. In 2015, NeuroLogica became the US headquarters for all of Samsung Health and Medical Equipment. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives.
Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.
ROLE DESCRIPTION:
Support our Service network and help build a world class Customer Satisfaction Department. This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environment
75% Travel/25% Home Office. Frequent travel to Canada is required.
Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times
Ensure escalation situations are managed and corrected quickly and professionally
Have a very high level of product knowledge
Define PM kits and all service tools
Build a service data base of information to align with our corrective action systems
Provide information such as fault trees and training materials
Run tests and simulations at our facility to assist with problem solving
Travel to the field to train and or resolve customer issues
Attend and complete all required training and certification exams
Learn to be proficient in service and repair of all systems (current, new, and updates)
Be able to work independently and take ownership of customer base
Be completely self-sufficient in the field
Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations
Become and remain compliant with REPtrax and VendorMate
Follow all company policies regarding travel, expenses, meetings, and meals
Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently
Maintain service calendar accessible by CS Manager/staff
Close reports to CSD on Great Plains, PM Reports, Service Reports
EDUCATION & EXPERIENCE
Associates Degrees in Electronics, Telecommunications, or Computer Networking or other related discipline or equivalent experience preferred
Technical training and at least 2 years hands on experience servicing medical equipment. Experience with CT and Imaging a plus
ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream
Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking
Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environment
Willing to travel overnight
Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required
Budget, expense, and resource management experience required
Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management
COMPUTER & ANALYTICAL SKILLS
You must be comfortable with technology, and be able demonstrate proficiency with MS Office package, including Excel, Word, and Powerpoint; as well as Outlook, Internet Explorer, and Google Chrome
PHYSICAL REQUIREMENTS
Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds
Often required to Push/pull weights of over 100 pounds when maneuvering Company equipment for repair
Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
Must be able to sit and/or drive for long periods of time when travelling
Regularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).
Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation
The noise level in the work environment is occasionally very loud.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus
COMPETENCIES
High attention to detail
Understanding of terminology and ability to share and communicate effectively within the group
Ability to organize and prioritize tasks resulting in consistent productivity
Ability to function within and support a team environment and build strong working relationships
Dependable and punctual
Ability to meet accuracy and productivity goals
Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
Self-motivated, utilize available resources for self-improvement and development
Flexible: able to follow directives and accomplish tasks outside of normal duties
About NeuroLogica
Located North of Boston in Danvers, MA, NeuroLogica Corporation, a subsidiary of Samsung Electronics, develops, manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide. As a fast-moving, entrepreneurial company, NeuroLogica is a rapidly growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. We welcome you to learn more at: https://www.neurologica.com .
We offer a comprehensive benefit package which includes;
- 6 Different Blue Cross/Blue Shield Medical Plans to meet your needs
- Dental coverage through Delta Dental
- Vision coverage by VSP
- Company paid Short-term and Long-term Disability coverage
- $1 for $1 401k match up to 5% managed by Fidelity
- Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more!
Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment." Contact careers@neurologica.com for any questions or requests.
NeuroLogica welcomes diversity and is an AA/EEO Employer – Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply. The company’s AAP can be made available for inspections upon requests.
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