Hybrid Chapter Lead, Everyday Accounts at CommBank

• You’re a passionate senior product professional, driven to deliver exceptional outcomes
• We’ve transformed our ways of working to take our customer obsession to the next level
• Together we can achieve big goals, having a lot of fun along the way

See yourself in the team

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. 

The Everyday Products Crew is responsible for the manufacturing and profitable growth of Retail Transaction Accounts, Retail Spend and Retail FX. Everyday Products is focused on building innovative and value creating everyday products for all Australians. It is our role to drive the sustainable growth of our everyday transaction account products, by delivering products our customers love so they want to do all their banking with us.

Do work that matters

Reporting to the Everyday Banking Chapter Area Lead, this Chapter Lead role will play a key leadership role in the Everyday Accounts Product & Portfolio squad through coaching and developing the skills and capabilities of a team of product professionals. As a member of the Everyday Accounts Product & Portfolio squad, you will support the squad by leading and owning initiatives in an end-to-end capacity, from developing strategy, ideation, through to execution with our technology partners and launch. If you want to make an impact on our customers lives, this could be the right role for you.

More specifically, you will:          

• Lead, develop and coach a team of product managers to ensure they have the key skills and capabilities to deliver on key business objectives
• Partner with the Product Owners across the crew to enable you to grow and develop your team
• Proactively identify, understand and manage risks across the business ensuring they are captured
• Understand dynamics of the Everyday Accounts portfolio, including key drivers, trends and leading indicators, and ideate plans to adapt to changing conditions and opportunities
• Develop, implement and embed strategies for driving sustainable growth of everyday transaction accounts
• Play a leading role across the broader Everyday Banking team, fostering collaborative culture and ensuring all CommBank’s values are demonstrated at all times
• Proactively identify opportunities to uplift the product managers across the domain in different capabilities
• Have a deep understanding of the Everyday Banking customers, be across and pre-empt impact of macro, micro and product landscapes that pertain to everyday accounts

We want to hear from you if you have:

• Proven experience in leading and developing a team of product professionals
• Preferred experience with leading in an agile environment
• Experience managing banking products and P&L ownership
• Proven experience with developing product strategies and roadmaps
• Strong analytical mindset with proven problem solving skills and excellent attention to detail
• Strong commercial acumen, balanced by a desire to achieve optimal customer outcomes
• Proven track record of strong performance delivery
• Excellent communication and influencing skills
• Proven ability to build and leverage strong stakeholder relationships
• Relevant tertiary qualification in Business, Marketing, Finance or similar
• Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

If this sounds like you apply now!