Hybrid Professional Services Technical Consultant at CGM

Role Description

We are seeking a Professional Services Technical Consultant that can provide In-House and client software installations and product training. Onboarding of new clients and facilitating existing clients’ requirements such; uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting email issues. Walking alongside the client in a user-friendly, professional manner. Representatives will perform related work as required.   

Roles and Responsibilities:

• Training customers on our software products.

• Tasks include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face, on the in-house products.

• Working with customers/employees to identify computer problems and advising on the solution, if related to our product that CGMSA support.

• Logging and keeping records of customer/employee queries. 

• Updating self-help documents so customers/employees can try to fix problems themselves 

• Testing and fixing faulty equipment when it’s related to issues from the software we support.

Requirements:  

• Strong technical background. 

• Ability to explain complex information in simple, clear terms to non-IT personnel.  

• An ability to assess each customer/employee's IT knowledge levels 

• Ability to deal with difficult customers 

• Logical thinker 

• Good analytical and problem-solving skills 

• Up-to-date technical knowledge 

• An in depth understanding of our software and equipment your customers/employees are using 

• Good interpersonal and customer care skills 

• Good accurate records keeping 

The below is advantageous: 

• SAP Exposure. 

• Medical Billing Exposure. 

• Medical Practice Management Knowledge