Hybrid Associate, HR Shared Services at FactSet

ABOUT FACTSET

FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system.

VALUES THAT DEFINE OUR CULTURE

We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe. Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.

DEPARTMENT BREIF

The Specialist, HR Shared Services will be responsible for providing day-to-day support to all employees, administering, and executing core operational processes and resolving inquiries in a timely fashion with an eye on meeting / exceeding SLA requirements. In addition to handling queries, they will also be responsible for process documentation and reviewing tickets of associates.

JOB RESPONSIBILITIES

• Responsible for delivering HR customer service to employees, managers, and other customers

• The first point of contact for employees, answering queries on policy, procedure and redirecting non-HR queries as required. Investigates simple and complex queries to develop problem resolution

• Executes simple and complex transactions on behalf of the employee

• Support internal HR Shared Service Centre operational and service management reporting

• Identify areas of process improvement and make recommendations to scale and simplify

JOB REQUIREMENTS

• 0 -1 year of experience working in an HR Shared Services environment

• Must have completed MBA in Human Resources

• Familiarity with HR processes

• Knowledge of HR systems

• Excellent communication skills – both written and oral

• Demonstrate a high degree of customer service and relationship-building abilities

• Excellent interpersonal skills such as the ability to adapt, problem-solving, taking ownership and being a team player

• Strong organizational skills

• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook

• Ability to analyse data and see a trend/pattern

• Should be flexible to work in rotational shifts

• Workday experience would be desirable

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

Company Culture and Benefits: At our organization, we foster a collaborative and inclusive culture that encourages growth and innovation. We offer competitive benefits and provide ample opportunities for professional development, paving the way for exciting career advancement within the Financial-Technology industry.

Diversity At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

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