Hybrid Care Coordination Liaison - Home Care Services at Cleveland Clinic

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Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice.  On our team, you will provide stellar care at one of the top healthcare organizations in the nation. 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Care Coordination Liaison, your responsibility is to deliver an exceptional experience to patients throughout the respiratory referral process as part of their discharge process. In this role, you are also responsible for order intake and providing equipment education to customers, family members and other caregivers. All your efforts are essential to our ability to continue comprehensive, world-class care.  

A caregiver in this position works days from 8:30AM – 5:00PM, with one monthly Saturday requirements. 

A caregiver who excels in this role will:   

• Identify appropriate referral sources within the assigned hospital(s) / business units and build and maintain positive relationships.   
• Serve as the primary contact for referral sources. 
• Provide education to the referral source and patients regarding Home Respiratory Therapy services and equipment (e.g., oxygen systems and nebulizers). 
• Analyze referral source data, monitor the local market and the competition and identify growth opportunities within assigned facilities and departments. 
• Recommend marketing initiatives based on trend analysis and enterprise/department strategy, working with the marketing team to develop collateral. 
• Assess, process and streamline respiratory referrals for service initiation.  
• Ensure timely and adequate documentation and assure prescriptive adherence of all referrals. 
• Educate on DMEPOS order requirements and competitive bidding.   
• Coordinate and monitor proper equipment inventory to accommodate starts of care volumes. 
• Procure all necessary equipment documentation during instruction at start of care. 
• Maintain compliance with all regulatory and accrediting bodies. 
• Maintain necessary CE requirements as set forth by regulatory agencies. 

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma/GED 
• Knowledge of medical diagnosis and medications terminology 
• Two years of related healthcare experience, including independent decision making and the ability to provide communicate with patients in a hospital setting

Preferred qualifications for the ideal future caregiver include:   

• HME experience 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

Physical Requirements:

• Ability to lift a minimum of 40 lbs  
• Ability to properly move oxygen cylinders
• Manual dexterity to operate office equipment
• May require periods of sitting, standing and the ability to walk to various locations. 
• Ability to travel regionally. 
• Must have normal or corrected vision. 

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities