Oyster – Hire globally with Oyster. Simplify payroll and compliance.
Sponsored by OysterHi! And thanks for stopping by!
We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
About the Team
This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
About the Role
Are you proactive and love a challenge? If you enjoy problem solving and providing excellent client service, then this is a role for you! Join the Customer Experience team and provide timely, efficient, and accurate support for our customers.
Support our Accountants and Accounting Practices via phone & email, so they can easily manage their product with ease. We will provide training, mentoring and assistance to support you to do this. You will also:
- Provide high quality, responsive technical and application support for customers across Australia and New Zealand, across their different products and modules.
- Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams.
About You
- Technical and process domain knowledge in SaaS or experience supporting products in an IT environment benefical
- Experience in troubleshooting applications and workflows.
- Experience / Knowledge of accounting products is beneficial
- A collaborative mindset and ability to work with other team members at MYOB.
- Build rapport via voice/chat or via email demonstrating empathy, active listening and strong problem solving and communication skills.
