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Hybrid Customer Support Specialist at Megaport

Megaport ·  Brisbane, Queensland, Australia · Hybrid

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About Megaport
Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. We’re a lean, high-achieving team made up of over 300 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.

Our Team Culture
Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.

The Role
The Customer Support Specialist (CSS) is responsible for supporting the Megaport customer base in addressing product, technical, account, and general inquiries. They will confidently address product-related questions and make recommendations based on the customer’s requirements. This individual will utilize their strong verbal communication skills to identify leads for our Sales team. 

The successful candidate is comfortable working autonomously, enjoys problem-solving, and has a keen eye for detail. They will be accountable for providing a high level of customer service throughout the process of troubleshooting and escalating challenging technical problems.

As an Internal Customer Advocate, you will work as part of a global team to efficiently manage and resolve customer requests, ensuring a smooth and seamless experience. This role operates in a dynamic, fast-paced environment, offering exposure to the challenges of managing a rapidly expanding global network. It is an exciting opportunity to develop your skills and grow your career within Megaport. 
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