Hybrid Golf Reservations Agent at Valor Hospitality

Competitive + Benefits

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.

Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun " we love what we do!
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

BENEFITS PACKAGE

• Competitive Salary

• Team Member Hotel Discount Program

• Uniforms Provided

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO beginning after ninety (90) days of employment

• Immediate eligibility for 401k and employer match

• Team Member Awards and Recognition programs throughout the year

• Food and Beverage Discounts

• Tuition Reimbursement

The Role

ESSENTIAL RESPONSIBILITIES

• Answer incoming calls in a friendly and efficient manner
• Provide guests with the requested information concerning the hotel and its service as well as the surrounding area
• Process all incoming reservations received via phone, email, internet, or in-house correspondence
• Audit reservation and rate details against rate profiles and third party booking systems
• Verify cancellation and no-show revenues against rate profiles and third party booking systems
• Manage group rooming lists and block setup in PMS
• Coordinate with concierge to book recreation activities and packages
• Enter third party payment information and ensure data security

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Requires good communication skills, both verbal and written.
• Desire to participate as part of a team.
• Complete knowledge of hotel rooms and meeting related services available.
• Ability to communicate effectively with internal and external customers exercising patience, tact, and diplomacy.
• Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook and Excel, as well as internet.
• Comprehension of the reservation sales process.
• Analytical approach to problem solving.
• High school diploma or equivalent
• One year experience in the hospitality industry preferred.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.