Hybrid Customer Support Representative (m/f/d) at Aareon

Aareon is the leading provider of SaaS solutions for the European property industry. With our software, we digitise and connect the industry and support our clients in optimising processes and acting more sustainably. Our solutions address the major challenges of our time: climate change, housing shortage and skills shortage.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

Your Responsibilities

• You will be the main point of contact for users seeking professional support with inquiries related to our property management software products
• You will analyze, assess, process, and document support requests in our ticketing system, collaborating with internal contacts to ensure the most accurate solutions
• You will independently communicate solutions to customers and provide them with sustainable guidance
• You will proactively create technical content (articles) for our Help Center to offer customers a broad range of self-service options
• You will contribute to the continuous optimization of the customer support organization to enhance customer satisfaction and efficiency

Your Profile

• You have successfully completed a degree in real estate management or an equivalent vocational training with a real estate focus. Relevant professional experience in support (user consulting) is also welcome
• Good knowledge of real estate management processes (especially with Wodis) is an advantage
• You are communicative and have a collegial and customer-oriented approach.
• You have experience using standard software (Microsoft Office, Microsoft Teams, etc.)
• You demonstrate strong customer and service orientation.
• You work responsibly, independently, and as part of a team
• Your high level of motivation, initiative, and commitment inspires others and leads to shared success
• Good English skills are an advantage

What We Offer

• A great working atmosphere, structured onboarding, and training plans
• A modern workplace equipped with the latest technology and the option for remote work (home office)
• Needs-based training for Wodis Yuneo modules and related digital solutions, with specialization in real estate management processes or primary responsibility for product modules

Our Benefits

• 30 days of vacation, plus additional leave on December 24th and 31st.
• Work-life balance through flexible and remote working options
• A future-oriented workplace in the growing IT solutions sector with a stable foundation
• Room for personal growth through individual training opportunities
• JobRad for work and leisure