Hybrid Lead Designer, UX/UI, Product at DaVita

2000 16th Street, Denver, Colorado, 80202, United States of America

GENERAL PURPOSE OF THE JOB

A Lead UX Researcher is a member of the Research team responsible for uncovering user needs and defining opportunities to drive impact through web and mobile applications. The position reports to Sr. Director, UX and Research. As a Lead UX Researcher, you will play a key role in helping DaVita model the way for integrated care. Our team guides the focus for mobile and web technologies, ensuring a clear understanding of where these tools can support patients, providers, and teammates, and where we can drive impact for the business. Help us revolutionize integrated care management! Working as a Lead UX Researcher, you will have the opportunity to help us improve clinical outcomes and reduce healthcare costs. This is a chance to make a difference in a community first and company second environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Plans & leads research to inform and influence the design and functionality of DaVita’s current and future software products and solutions by utilizing the Design Thinking approach including initial vision and methodology development
• User identification and recruitment, actual facilitation of in-person interviews and hands on usability testing, synthesis and presentation of insights
• Works closely with user experience, user interface, product and development teams, utilizing immersive research to engage decision makers in actively listening to target users, and influence design and development decisions via derived user insights (needs, pain points), usability research data, trends, and best practices
• Leads the interpretation of research results, derive implications, perform analysis and gather strategic intelligence to provide insight regarding the consumer market, trends and our customer needs, pain points and behaviors
• Works with product managers, designers, developers and partners to prioritize DaVita’s research needs in an exciting, growth-driven environment
• Leads execution of research initiatives
• Contributes to the future state design roadmap that outlines current and future state functionality, end-to-end journey maps, and design so as to provide vision and direction beyond single projects or programs
• Ensure overall quality of project solutions throughout the design process
• Other duties as assigned      

EDUCATION AND EXPERIENCE

Required

• 4-6 years of experience
• Able to demonstrate examples of prior experience
• Bachelor’s degree in Human Centered Design, Social Science, Cognitive Science, Experimental Psychology, Anthropology, Information Science, or related field
• Passion for User Centered Design, and superior creativity and adaptability
• Masterful at uncovering insights, and able to inspire others in acting upon them
• Expert in research methodology and analysis/reporting, including ethnographic research, site visits, interviews, voice of the customer, think-out-loud studies, and usability testing
• Expert in analyzing research for key needs, pain points, and preferences, and synthesize such qualitative and quantitative information for presentation to key stakeholders
• Organized, self-directed, efficient, and able to manage multiple and complex projects in a timely manner
• Leader of projects, teams and third-party partners when needed
• Excellent verbal and written communication and presentation skills
• Experience working with Agile/SCRUM teams

Travel up to 30%

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are.  We are proud to be an equal opportunity workplace and an affirmative action employer.  As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

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This position will be open for a minimum of three days.

Salary/ Wage Range

$97,000.00 - $181,000.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.

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