Hybrid Support Technician - Florida & Rosebank (Expression of Interest) at Altron

Title

Support Technician - Florida & Rosebank (Expression of Interest)

Act as a liaison, provide product/services information and resolve any

emerging problems that our clients might face with accuracy and

efficiency.

 

Customer Relationship Management:

• Ensure that all customer queries are addressed within the

Service Level Agreement (SLA) stipulated time frame.

• First time fix rate and recall rate under the stipulated

requirements.

• Maintain customer relationship.

 

Internal Processes:

• Be productive based on the calls allocated to them.

• Ensure that they comply with all Quality Management System

(QMS) procedures provided by the Managers.

• Maintain and manage sufficient boot stock.

• Complete administration within time frames as per policies.

• Action and close new calls within customer Service Level

Agreements and Mean Time to Respond / Mean Time to

Complete.

• Technical support, maintenance, trouble shooting on retail

machines.

 

Human Capital:

• Complete own training and development objectives as per

agreed timelines in the personal development plan.

• Ensure that all policies and procedures are followed according to

the company requirement

 

Job Requirements: Qualifications and Experience:

• Matric or other equivalent qualification preferable

• A + Qualification

• Mechatronic diploma or equivalent preferable

• Mechanical, Electrical or Electronic engineering diploma or

equivalent

• Strong Soft Skills

• Must have a valid driver's licence and own reliable car

• Must have experience in a corporate environment.

Knowledge

• 5- 7 years’ experience in maintaining equipment in an IT

environment

• Computer literate in relevant operating system

• Mechanical skills

• Electronic skills

• Soldering skills

• Fault-finding techniques

• MS Office

Education

National Certificate Level 4 (N4) / Grade 12 (Required)

Languages

English Apply Now