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About the Department

Work. Serve. Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.


Hiring Range:  $63,516.00
Work Hours/Days: 7:00 AM - 3:30 PM

Position is devoted to maintaining and repairing City property, vehicles, roads and traffic systems, equipment and facilities, providing custodial services, and collecting, transporting and disposing municipal solid and yard waste through the performance of semi-skilled and skilled labor and technical work. Employee will serve as a third-level field supervisor over paraprofessional and technical staff, which includes overseeing multiple crews and functions.

An employee is responsible for ensuring adequate staffing levels; managing maintenance projects; preparing procurement documents such as contract specifications; inspecting buildings and grounds; monitoring safety training; estimating labor and material costs; and reviewing and approving expenditures and purchasing transactions; directing and supervising an assigned function within a maintenance unit; resolving escalated customer complaints; reviewing and analyzing field operating performance and implementing improvements; and assisting with the formulation of the budget and monitoring of expenditures. Employee will serve as a third-level field supervisor over other supervisors and paraprofessional and support staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.

Position Duties

• Supervises and coordinates project or department operations of multiple crews and functions, to include planning and assigning work, evaluating and prioritizing service requests and work orders; ensures adequate staffing levels; monitors safety and operational training, and convenes and facilitates meetings.
• Inspects facilities, grounds, equipment, vehicles, devices, and job sites in the assigned area; reviews and analyzes field performance; identifies maintenance needs; implements improvements; and ensures compliance with applicable safety and operational standards, requirements, specifications, policies, and procedures.
• Performs procurement and assists with formulating budgets in the assigned area of operation; may estimate labor and material costs; prepares contract specifications; monitors, reviews, and approves expenditures and purchases; and researches product information and orders materials.
• Prepares, maintains, reviews, and/or approves technical, historical, and/or general reports, records, plans, and other documents; reviews permits, work orders, and service requests; maintains databases; researches and compiles information; and develops and makes recommendations.
• Coordinates with residents, contractors, vendors, City departments, and external agencies, to provide customer service and technical assistance; resolves escalated customer complaints; conducts surveys; assists with special projects; reports and investigates accidents; transports employees to laboratories or emergency facilities; and responds to service and other internal requests.

• Supervising project staff involved in the construction, maintenance, and repair of streets, vehicles, and/or other assigned area.
• Planning, scheduling, coordinating, and inspecting work.
• Ensuring compliance with applicable safety and operational policies and procedures.
• Training staff.
• Coordinating the operations of and/or operating heavy equipment.
• Planning and participating in winter weather events.
• Coordinating lawn care operations.
• Reporting and investigating accidents, and transporting employees to laboratories and/or emergency facilities when necessary.
• Coordinating resident complaint resolution operations.

Minimum Qualifications

• Associate’s degree in a related field;
• Four (4) years of related maintenance and operations experience.
• Experience as a lead worker or supervisor. 
• Valid North Carolina Class B Commercial Driver’s License with a satisfactory driving record.

Other Qualifications

• Experience supervising winter weather and emergency response efforts.
• Work experience at a municipality.
• OSHA Competent Person Certification or the ability to obtain within 6 months of hire.