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Operations Administrator (Data Entry + Advanced Excel + Oracle Interface)

Assurant · Bengaluru, Indien · Onsite

  • Junior
  • Optionales Büro in Bengaluru
Jetzt bewerben

RMA Creation – Device Claims Support (eCommerce & Other Claim Channels)

  • Process 40-50 RMA requests per day for device claims received through eCommerce and other internal channels.
  • Enter and validate claim details in Oracle, ensuring accuracy and timely resolution.
  • Collaborate with customer service and operations teams to facilitate efficient returns and replacements.
  • Maintain accurate records of RMA entries and support performance tracking.

  Backorder Management – Insurance Protect Program

  • Review and cancel or amend backorders in Oracle for Insurance Protect programs when like-for-like replacements are unavailable.
  • Communicate any cancellations to the Service team.
  • Ensure Oracle reflects correct inventory and order statuses following any adjustments.

  Performance Metrics:

  • RMA processing efficiency (average handling time ~6 minutes per device)
  • Daily completion targets (50–60 RMAs/day)
  • This will increase during peak periods (September to February)
  • Accuracy and timeliness of backorder amendments
  • Internal SLA compliance and stakeholder satisfaction