Hybrid Receptionist bei Hampton-Newport News Community Services Board

Receptionist (Full-time and Part-time)

Rate of pay: $31,967 annual for Full-time or $15.37/hr for Part-time

Full-time Schedule: 11p to 7:30a, all with rotating weekends

Part-time Schedule: Varying days including Holidays, 3p to 11:30p or 11p to 7:30a

Looking for a meaningful role where you can be the friendly face that makes a real difference? Join the Hampton-Newport News Community Services Board's BJ Roberts Behavioral Health Center as a Receptionist in Hampton, VA. In this on-site position, you'll be part of a team committed to providing supportive services to individuals living with a developmental disability, substance use disorder, mental health diagnosis , or who may be experiencing a mental health crisis. This is more than just a front desk job - it's an opportunity to support individuals in a role where your presence truly matters. With both full-time and part-time positions available, the annual salary for full-time is $31,967 and the hourly rate for part-time is $15.37, with both offering a shift differential of $2.50 for evening, overnight and weekend hours.

This role is a great match for Receptionists and Administrative Assistants who enjoy creating a welcoming environment while building valuable experience in the behavioral health field. It's also ideal for Return-to-Work Individuals who want a professional, stable, and people-first workplace. We offer a full benefits package for full-time positions, including Medical, Dental, Vision, Life Insurance, Flexible Spending Accounts, Paid Time Off, Employee Discounts, and membership in the Virginia Retirement System - all within a culture that values balance, growth, and purpose.

A little about us

Since 1971, the Hampton-Newport News Community Services Board has provided the highest quality of behavioral health services to residents of the cities of Hampton and Newport News, Virginia, offering a comprehensive array of programs for both children and adults living with mental illness, developmental disabilities, and/or substance use disorders. We proudly opened the BJ Roberts Behavioral Health Center in April 2025 to increase access to services for individuals experiencing behavioral health crises.

What's your day like?

As a Receptionist, you're the first impression - the person who sets the tone when someone walks through the door or picks up the phone. Whether it's a client, visitor, or public official, you'll be there to greet them with professionalism, warmth, and care. Your day will include answering and directing calls through a multiline phone system, keeping accurate and up-to-date records, and making sure everyone who reaches out gets the right information and support.

Beyond the front desk, your presence will help create a calming, welcoming environment for individuals facing life's toughest challenges, including those navigating developmental disabilities, mental health needs, or substance use disorders. You'll handle everyday tasks independently, using sound judgment, patience, and compassion. You'll also keep the lobby neat and inviting, making sure plants are cared for and materials are organized to reflect the respectful, client-centered space we strive to maintain.

Would you be a great Receptionist?

If you're someone who thrives in a person-centered environment and enjoys helping others feel at ease, this could be the perfect fit. We're looking for someone with at least one year of experience in a receptionist, customer service, or administrative support role - ideally in a setting where sensitivity and professionalism are key, like healthcare or social services. Comfort with basic office procedures and handling a multiline phone system is important, but just as essential is your ability to stay organized and calm, even on busy days.

What makes someone successful in this role is a friendly, approachable attitude and the ability to communicate clearly with people from all walks of life, especially those experiencing mental health challenges, substance use concerns, or developmental disabilities. Being familiar with our program's location and services will help you confidently guide visitors and clients. A welcoming presence, patience, and a commitment to creating a respectful front office space will help you shine in this role.

Knowledge and skills required for the position:

• One year of experience in a receptionist, customer service, or administrative support role within a sensitive and professional work environment, such as healthcare or social services.

The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.