Hybrid Manager - bei Wind Creek Hospitality
Wind Creek Hospitality · Bethlehem, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Bethlehem
POSITION PURPOSE: The Social and SMERF Sales Manager is responsible for generating revenue by developing and maintaining relationships with clients in the Social, Military, Educational, Religious and Fraternal (SMERF) market segments. This role focuses on booking group rooms, meeting space, and catered events such as weddings, family reunions, religious gatherings, and fraternal group meetings. The manager will proactively identify new business opportunities, manage key accounts, and exceed individual and team sales goals while ensuring client satisfaction and repeat business. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC’s (“Wind Creek”) policies, practices, and procedures. |
QUALIFICATIONS AND PHYSICAL/MENTAL REQUIREMENTS: Minimum Employment Requirements: § 18 years of age, proof of authorization/eligibility to work in the United States, § High School Diploma or equivalent. § Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form. § Interpersonal skills with focused attention to guest needs to deal effectively with all business contacts. § Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards. § Maintain consistent adherence to Wind Creek’s customer service standards. § Work varied shifts, including weekends and holidays. Specific Position Requirements: § Bachelor’s degree in Hospitality, Business, or related field preferred. § 2–4 years of hotel sales experience, preferably with a focus on SMERF and/or social market segments. § Experience managing multiple events simultaneously in venues with at least 25,000 square feet of event space. § Must be proficient in PC software (Windows, Excel, MS Word, Delphi). § Proven ability to meet or exceed sales goals and develop new business. § Physical ability to access all areas of the property. § Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke. § Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. § Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned. § Ability to work with others, communicate well, receive direction; review your own work. § Must maintain a positive attitude toward work and interface with guests in a friendly and polite manner. § Ability to address stressful situations with clients with dignity and the utmost tact and politeness. § Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives. § Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required. |
POSITION RESPONSIBILITIES: § Develop and execute a strategic sales plan to grow group business within the Social and SMERF segments. § Proactively solicit and secure new business through outbound calls, networking, attending tradeshows, and in-market sales efforts. § Maintain relationships with existing accounts through consistent communication, site tours, and exceptional client service. § Respond promptly to inquiries, prepare proposals, conduct contract negotiations, and close businesses to meet and exceed revenue goals. § Collaborate with Catering and Event Services teams to ensure successful execution of events and seamless client experience. § Utilize sales tools and CRM systems (e.g., Delphi/FDC, CI/TY, or Opera Sales & Catering) to track leads, maintain account history, and generate reports. § Participate in weekly sales meetings, revenue strategy meetings, and forecast reviews. § Stay current with competitive market trends, local events, and industry best practices. § Achieve or exceed monthly and quarterly room night and revenue targets. § Sales and execution of Social and SMERF details including food and beverage, hotel room rooming needs, amenities, special requests, and other details pertinent to meeting and exceeding client expectations. § Focus on up-selling opportunities through food and beverage, décor and other on-property amenities. § Identify priority markets and accounts. § Develop active communication and close rapport with CVB, Planner Associations and sources of other sales information. § Executive Sales Trips beneficial to specific market segment. § Participate in key industry events and tradeshows. § Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same. § Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments. § Work on actual project or service to help achieve the objectives of the department. § Evaluate information to render an opinion or take action based on that information that will impact the department or function. § Focus on achieving the goals or objectives of the department using available resources. § Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality. § Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position. § Must read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons. § Authority to issue a complimentary in accordance with Wind Creek’s Comp Matrix. ESSENTIAL JOB FUNCTIONS: § Ability to meet Specific Position Requirements and perform Position Responsibilities for this position. § Ability to clearly present information through the spoken or written word; talk with customers or employees; listen well. § Ability to be alert to customer needs to remedy or present a solution to a question, service request or service breakdown. § Ability to bring about results from ordinary circumstances; prepare for problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise with or without supervision. § Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations honestly. § Ability to maintain standards despite pressing deadlines; to do work right the first time. § Ability to act in accordance with established guidelines; follow standard procedures; recognize and comply with written rules or practices. § Ability to adapt and interact with people who have different values, cultures, or backgrounds, be of service to potentially difficult people, recognize the benefits of having a diverse workforce. § Ability to develop a rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others. § Ability to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and display team spirit. § Able to demonstrate a high level of service delivery-to do what is necessary to ensure customer satisfaction, deal with service failures and prioritize customer or client needs. |
