| Position Summary: Tigua Inc., a government contracting company, is seeking a highly skilled IT Technician to provide technical support to local and remote staff. The IT Technician will be responsible for troubleshooting a variety of hardware and software issues, managing user requests, and ensuring the security and functionality of systems across the organization. This role requires hands-on technical expertise in managing and maintaining PCs, mobile devices, printers, networking equipment, and software applications, including Microsoft Teams, SharePoint, OneDrive, and Deltek Costpoint. |
Duties and Responsibilities- Provide technical support to local and remote staff, which includes troubleshooting PCs, mobile devices, printers/copiers, point of sale systems, and networking equipment as well as various software applications.
- Protects system by defining access privileges, control structures, and resources.
- Manage and troubleshoot Microsoft Teams, SharePoint, OneDrive and Deltek Costpoint.
- Monitor, prioritize and respond to all user request in a timely manner.
- Configuring and deploying workstations with the appropriate software.
- Monitors logs and performs regular preventative maintenance and identifies common causes of issues.
- Basic account administration includes account creation, password resets, group membership and assigning permissions across multiple systems.
- Prioritize system security by monitoring end points for malware or missing required patches.
- Provide weekend or on-call support as needed.
- Support all corporate and store technology including staging PCs and registers, installing and reinstalling hardware and software applications and other platforms and devices.
- Recognizes problems by identifying abnormalities, reporting violations.
- Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.
- Respond to telephone calls, email and personnel requests for technical support in a respectful and timely manner.
- Proficient with installation of computer hardware and software.
- Determine users’ needs and communicate effectively with team members to resolve issues in an efficient matter.
- Manage projects and other work assigned in a timely fashion.
- Taking proactive ownership of incidents.
- Documentation of all internal site hardware, software and networking procedures.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Requirements- Bachelor’s degree in computer science, Information Technology or related field (preferred)
- An entry level industry certification: CompTIA A+, Microsoft Modern Desktop or equivalent
- 6+ years of experience troubleshooting hardware and software issues.
- Microsoft Office Suite Certification
- Excellent written and verbal communication skills, with the ability to communicate complex technical terminology to people with limited or no technical understanding.
- Multiple Industry Certifications: CompTIA Security+, CCNA, or equivalent.
- Proficiency with Microsoft products including Windows 11, Microsoft 365, Entra, Azure, SharePoint, Teams, Teams VoIP, Intune, and Defender.
- Knowledge of ITSM systems.
- Knowledge of physical firewalls and ACLs
- Knowledge and troubleshooting of desktop hardware (PC, Multifunction Printers, Scanners, Mobile Device, VOIP phones, etc.)
- Be able to identify common ports.
- Experience using Graph API
- Experience with Apple Business
- Experience with MDM and UEM technologies
- Experience with ITSM
Physical Requirements- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 40 pounds at a time.
- Must be able to travel to offsite assignments.
Supervisory Responsibility: This position has no supervisory responsibilities. Location; Onsite El Paso TX Travel:30% required Physical and Technical Environment: - Must be able to lift 10 pounds at times.
- Must be able to work at a computer for extended periods of time.
- May have to sit or stand for long periods of time
- Will have to verbally provide course instruction to students
Position Type and Expected Hours of Work: This is a full-time position, Monday through Friday. Occasional evening and weekend work may be required as job duties demand. Benefits: Benefits are offered. (The right is reserved under provisions PL 93-638 Section (b), (f), (g), (i), 20 USD450 Indian Self Determination and Education Assistance Act of 1974 to give PREFERENCE AND OPPORTUNITY for employment, training, and contracts to Indians) |
