Hybrid Concierge bei The Doran Group

Description

Position Summary

The Concierge serves as the first point of contact for residents and guests, delivering exceptional customer service while maintaining the standards and culture of the organization. This role involves managing front desk responsibilities, coordinating resident services, and supporting community engagement efforts.

Essential Duties & Responsibilities

• Greeting guests and residents at the front desk and respond to inquiries with professionalism and warmth.
• Maintain cleanliness and operation of the coffee stations.
• Monitor and manage resident amenity spaces, ensuring rule compliance, cleanliness, and proper closing procedures.
• Answer and direct phone calls efficiently.
• Post resident notices as required.
• Oversee package handling and resident package services.
• Support the planning and coordination of resident events.
• Contribute to the creation and distribution of resident newsletters.
• Assist residents in submitting maintenance work orders.
• Conduct parking, storage and balcony audits.
• Adhere to all company policies, including grooming and conduct standards.
• Promptly address and document all resident requests, concerns, and service needs.
• Perform other duties as assigned.

Requirements

Qualifications

• Excellent customer service and interpersonal skills.
• Professional demeanor with a positive, proactive attitude.
• Previous experience in hospitality, tenant services, or property management is preferred.
• Proficient in Microsoft Word, Excel, and Outlook.
• Self-motivated with the ability to work independently and make sound decisions.
• Strong organizational and multitasking abilities; comfortable working under tight deadlines.
• Effective verbal and written communication skills.
• Availability to work flexible shifts, including evenings and weekends as needed.
• Ability to work independently while consistently exercising sound judgement in high pressure situations.

Classification

• Status: Non-Exempt
• Schedule: Full-time (30 to 40 hours/week)
• Monday–Friday: 8:00 AM–4:00 PM or 4:00 PM–11:00 PM
• Occasional weekend or evening shifts may be required.
• Breaks: 30-minute daily lunch break

 COMPENSATION: The appointed candidate will be offered a salary of $20.5 per hour, based on experience, a comprehensive benefits package including: medical, dental, vision, PTO, employee discount and retirement plans with employer contribution match. The Doran Group also offers employer paid AD&D insurance coverage, Life Insurance, and Long/Short Term Disability.  

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 15 pounds occasionally.