Hybrid Post-Closing Coordinator bei Fountain Mortgage

Description

OUR CULTURE: 

Fountain is passionate about creating award winning client experiences and company culture. We provide home loans with exceptional and personalized service. We are driven by the belief that ‘home’ is the starting point for love, hope and dreams; our employees serve both clients and one another with the highest degree of integrity, honesty and transparency. Fountain is increasing leadership and support staff through cultivation and acquisition to efficiently sustain and scale production. We regularly invest in “de-stress fests” like kickball in the park, March Madness watch parties, and regular happy hours. We are the #1 Mortgage Company in 2017, 2018 and 2019 as voted by readers of The Pitch KC and won The Champions of Business award as voted by the Kansas City Business Journal in 2021. In 2023 the Johnson County Post voted us the Best Mortgage Company in Johnson County. We believe in the relentless pursuit of home. 

OVERVIEW: 

The Post-Closing Specialist is responsible for reviewing and shipping all closing documents for purchase and funding in accordance with internal, client, and investor guidelines. This role ensures accuracy, compliance, and timely delivery of closed loan files while coordinating with title companies, investors, and internal teams to support successful loan purchases. The Post-Closing Specialist helps manage a monthly volume of 80+ loans, requiring strong attention to detail, organization, and the ability to meet strict deadlines.

Requirements

MAJOR Responsibilities: 

Loan Package Review & Quality Control

• Perform thorough audits of closed loan packages for completeness and accuracy upon receipt from the closing agent.
• Review and validate Closing Disclosures (CDs), document expiration dates, borrower address information, escrow setup, and cash-to-close calculations.
• Complete post-closing disclosure audits to ensure compliance with federal, state, and investor regulations.

Shipping & Documentation Management

• Ship closing packages and final documents (e.g., original mortgages, title policies) to investors per investor-specific guidelines and preferred methods (physical or digital).
• Log final document shipments in the Final Docs Tracking spreadsheet and upload documentation and tracking information into Encompass.
• Request ledgers and recording fee details from title companies on KS/MO loans and follow up on any missing or incorrect documentation.
• Prepare and send Goodbye Letters to borrowers after loan purchase.

Loan Registration, Insurance & Compliance

• Register loans with MERS and complete transfers to investors once loans are purchased.
• Track and insure all delegated government loans (FHA, VA, USDA) in accordance with agency guidelines.
• Prepare and submit required documentation for government loans and ensure funding fees (VA, UFMIP) are paid accurately and on time.
• Monitor and respond to investor conditions to ensure loans meet purchase eligibility.

Communication, Reporting & Loan Delivery

• Maintain and update internal spreadsheets, including the Closed Loan and Final Docs  Tracking tools, with funding, purchase, and shipment details.
• Catalogue Purchase Advices and upload to appropriate warehouse banks.
• Notify the Loan Origination team of First Payment Dates following loan purchase.
• Coordinate with title companies, internal teams, and investors to resolve post-closing issues and ensure successful loan delivery.
• Collaborate with a small team to manage a monthly loan volume of 80+ files, ensuring deadlines are met and quality standards are upheld.

 MUST HAVE Requirements: 

• 1 year of mortgage closing or post-closing experience in a high-volume environment.
• Knowledge of TRID regulations and experience ensuring compliance in loan documentation.
• 1 year of experience using loan origination software, preferably Encompass, with proficiency in data entry, tracking, and documentation upload.
• Understanding of government loan programs (FHA, VA, USDA), including funding fee requirements and insurance processes.
• Experience shipping closing and final document packages to investors based on varying investor guidelines and delivery methods.
• Attention to detail with the ability to review Closing Disclosures, income documentation, title policies, and escrow setups for accuracy.
• Excellent organizational and time management skills, with the ability to manage and prioritize multiple tasks and deadlines.
• Clear and professional communication skills for coordinating with title companies, internal teams, and investors.
• Ability to work independently and collaboratively in a small, fast-paced team environment while maintaining accuracy and meeting compliance standards.

NICE TO HAVE Requirements: 

• Familiarity with MERS registration and investor transfer processes.
• Experience working with warehouse banks and uploading Purchase Advices or tracking funding activity.
• Familiarity with investor-specific guidelines and post-closing conditions for major investors (e.g., Fannie Mae, Freddie Mac, or correspondent lenders).
• Understanding of loan servicing processes, including onboarding to interim servicers and first payment date notifications.
• Prior experience with tracking government loan ensuring timelines and following up on case number issuance or certificate delivery.
• Exposure to audit or quality control procedures within a mortgage lending environment.

Physical Requirements

• Ability to work in an office environment, while sitting, standing, walking, typing and speaking.

Security Responsibilities

• Operate in alignment with all company security policies, procedures, and regulatory standards to ensure confidentiality and integrity of data.
• Complete all assigned security and compliance trainings (e.g., BAI modules) within designated timeframes.
• Protect sensitive borrower and company data, including secure handling, storage, and transmission of loan documents and audit materials.
• Limit access to confidential information to only those with a legitimate business need, in accordance with the principle of least privilege.
• Report any suspected security incidents or breaches immediately to the appropriate internal contact or security officer.
• Maintain vigilance in preventing unauthorized access, including secure login practices and safeguarding of credentials.