Hybrid Service Advisor bei Great Lakes Toyota/Subaru

Description

 Description:

Are you a skilled communicator with a passion for delivering exceptional customer service? At Great Lakes Toyota/Subaru, we are looking for a dedicated Service Advisor to join our dynamic team! As a Service Advisor, you will be the first point of contact for customers and play a vital role in ensuring they receive top-quality service for their vehicles.

Key Responsibilities:

• Greet customers and assist them with their service needs in a professional and friendly manner.
• Listen to customers' concerns and advise them on the best possible solutions.
• Schedule service appointments and provide accurate timeframes for completion.
• Prepare and maintain customer service orders, ensuring all required details are recorded.
• Collaborate with technicians to ensure that work is performed efficiently and meets the customers' expectations.
• Provide customers with cost estimates, explain repair and maintenance procedures, and answer any questions they may have.
• Follow up with customers regarding their service and keep them informed on progress.
• Ensure customer satisfaction by resolving any issues or concerns promptly.

Requirements

Qualifications:

• Proven experience in customer service or automotive service advising.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Basic knowledge of automotive systems and terminology is preferred.
• Ability to manage multiple tasks simultaneously while ensuring customer satisfaction.
• Clean and valid Driver's License.
• Previous experience in an automotive service environment.
• Knowledge of service software and scheduling tools.

Great Lakes Auto Group is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We encourage applicants from all backgrounds to apply and welcome the opportunity to discuss how we can accommodate your needs throughout the hiring process.