Hybrid Clinical Systems Analyst – Epic Willow Inpatient bei Stamford Health, Inc.
Stamford Health, Inc. · Stamford, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Stamford
The Senior EHR Analyst acts as a business liaison to assigned departments within Stamford Health System (SHS) to ensure that Healthcare Information System (HIS) applications function as intended. They play a key role in researching and resolving software problems as part of daily operational support. The Senior System Analyst works in conjunction with the Team Lead, and other team members with the design and implementation of new HIS solutions, performing training, creating and reviewing documentation; operation and support of assigned HIS applications, databases, interfaces and reports. Duties also include performing necessary maintenance to further advance HIS applications; the planning, leading implementation, testing, updating documentation and training on applications; and act as 2nd/3rd level support unplanned downtime and issues escalated through the Service Desk.
Responsibilities
- Acts as a business liaison for assigned departments within the health system to ensure that issues are uncovered and recognized before they become critical problems. The Senior EHR Analyst not only understands core system processes / interdependencies for these departments, but trains co-workers and aids in the research of reported issues and the implementation of resolutions.
- Serves on interdisciplinary/hospital committees representing IS in driving the use and application of the electronic solutions
- Identify and resolve workflow issues – propose new workflows to optimize electronic solutions
- Ability to independently troubleshoot and resolve complex business issues and provides systems solutions that improve business operations. The Senior EHR Analyst will multi-task across numerous applications.
- Provides ongoing maintenance and advancement of assigned HIS applications, databases, interfaces and reports through effective implementation of solutions, which support the user and application needs of the organization. In this capacity, the Senior EHR Analyst is responsible for implementation, testing, training, documentation and ongoing operational efforts of the HIS application software.
- Works effectively as part of a team in resolving issues escalated through the Service Desk in a timely manner. Investigates, tests, solves problems with HIS application software, databases, interfaces and reports. Provides high level of customer service and appropriate coverage off-hours for critical problems ensuring Service Level Agreements are met. Actively participates in the process of identifying service issues with the outsourced Help Desk and recommending solutions.
- Plan, Design, and Implement assigned applications on schedule while assisting the Lead Analysts with the promotion / acceptance of process workflow redesign. This effort includes software evaluation, project management, process change, application training, dictionary build, application testing, integration testing, data conversion and production support.
- Assume responsibility for application related project efforts by coordinating with IS and other departments as necessary to ensure proper communication and execution. This includes design and architecture definition as appropriate, project planning, change management coordination, vendor integration and coordination, user / department communication / notification, etc.
- Active participant of Information Service’s PMO responsible for ensuring each project is managed following the standard IS methodologies. Additionally, shares in the responsibility for the maintenance of standard project methodologies and procedures.
- Performs other related duties as assigned or requested to maintain a high level of service.
- Completes required continuous training and education, including department specific requirements.
- Demonstrates professional work behavior by following Service Standards and Success factors. Complies with departmental organizational policies and procedures and adheres to external agency requirements.
Qualifications
- Pharmacist/Pharmacy Tech with Epic Willow Inpatient Certification. Additional certifications in Beacon, Willow Ambulatory, Willow Inventory – a plus
- Minimum 3 years’ experience with appropriate clinical or financial HIS applications support is required.
- 1+ years of experience in an IT analyst role
- Strong, demonstrable experience implementing and supporting HIS applications within a hospital / health system is also required.
- Experience with Epic applications strongly preferred.
- Must have software Module Certification or able to obtain within six (6) months of employment.
- Ability to work within a team environment.
- Familiarity with hospital workflows and clinical documentation
- Excellent analytical, problem solving, written and verbal communications skills. Strong customer service skills.
