About Enstructure:

Enstructure LLC is a logistics infrastructure company with corporate offices in Wellesley, Massachusetts and New York, New York. Enstructure owns and operates an integrated network of dry, liquid and breakbulk terminals and logistics assets on the East Coast, Gulf Coast and Inland River System of the United States. Founded in 2016, Enstructure’s mission is to acquire and grow established terminal and logistics companies that will benefit from the company’s resources and best practices, while maintaining an entrepreneurial spirit and local identity. Enstructure provides extensive services for some of the world’s largest companies within the energy, agriculture, food, manufacturing, construction and public safety sectors. 

Position Summary:

We are seeking a professional, results-driven Collections Manager to join our team.  The ideal candidate will be responsible for contacting customers regarding overdue accounts and pursuing payment while maintaining a high level of customer service and adhering to company policies and regulatory requirements.  This role requires excellent communication skills, attention to detail, and the ability to handle sensitive situations tactfully.

Key Functions:

• Contact customers by phone, email and written correspondence to collect outstanding payments.
• Work with internal management to negotiate repayment plans and resolve disputes to bring accounts current.
• Maintain accurate records of all communications and payment arrangements in the company’s system.
• Review accounts to determine the best course of action for debt recovery in compliance with applicable laws (i.e., FDCPA)
• Work closely with internal teams, such as operations and finance, to resolve billing issues.
• Work with internal management to escalate accounts when necessary for legal or further collection actions.  
• Meet or exceed monthly collection targets and key performance indicators (KPIs).
• Provide exceptional service by building rapport with customers and offering internal management approved solutions to help them meet their obligations.
• Stay current on relevant collection laws, regulations and company policies.
• Back up to the Billing Specialist.
• Additional tasks and duties, as needed.

Location and Reporting:

• Position will report directly to the Financial Controller, but will also work with the Inland River regional President and other operating personnel.

• Position will be onsite at our Memphis, TN operating office.

Qualifications & Experience:

• High school diploma or equivalent (Bachelor's degree preferred)
• Proven experience as a B2B collections agent or in a related role (minimum 1-2 years preferred)
• Familiarity with relevant legal requirements and regulations regarding debt collection (FDCPA, GDPR, etc.).
• Strong negotiation, problem-solving, and conflict resolution skills.
• Excellent written and verbal communication abilities.
• Proficient with MS Office and ability to learn new accounting software.
• Ability to work independently and manage time effectively in a high-volume environment.
• Professional, empathetic, and resilient when dealing with challenging situations.