Hybrid Assistant Front Office Manager bei Proper Hospitality

Santa Monica Proper Hotel is a luxury boutique property located steps from the iconic Santa Monica Pier and Third Street Promenade. This sophisticated 264-room hotel features distinctive design, world-class dining at Palma and Calabra restaurants, a rooftop pool deck, and exceptional meeting spaces. As part of the renowned Proper Hotels collection, we're committed to delivering personalized service and creating memorable experiences for our guests while fostering a collaborative and growth-oriented environment for our team members. We are seeking an experienced Assistant Front Office Manager with strong leadership skills and a passion for hospitality excellence to join our front office team.

Position Responsibilities 

• Assist with overseeing and supervising guest arrivals and departures while maintaining high service standards
• Ensure guests' needs and concerns are responded to in a timely, professional and friendly manner
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Establish a positive and effective working relationship with all departments in the hotel
• Ensure all necessary reports and forms are completed daily
• Monitor and control daily revenues and expenses by ensuring procedures are followed and proper controls are in place
• Evaluate team performance and take appropriate corrective action as needed to hold colleagues accountable
• Uphold and enforce luxury hospitality service standards throughout all guest interactions and team operations

Qualification Standards 

Specific Job Knowledge, Skills and Abilities: 

• Outstanding leadership and team building abilities
• Strong problem solving and decision-making capabilities
• High standards of professionalism with excellent interpersonal and communication skills, both written and verbal that allow for smooth interactions with members, staff and vendors
• Excellent organizational skills; ability to empower others to be successful, supportive of the operations
• Excellent communications skills both written and oral
• Advanced beverage knowledge relating to service and inventory management
• Ability to supervise subordinate colleagues, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary
• Ability to engage with customers/guests as well as colleagues and be especially empathetic to the needs of both constituencies
• Knowledge of food including its preparation and service 
• Working knowledge of federal, state and local laws (specifically California) 

Education 

• Bachelor’s Degree in Hospitality Management or related field preferred  

 Experience 

• Prior experience in luxury or lifestyle hotels preferred 
• HMS experience is a plus
• Minimum 2-3 years of management or supervisory experience 
• Excellent organizational and planning skills 
• Strong verbal and written communication skills 
• Ability to work under pressure 
• Flexible schedule - Willing and able to work shift duties that may include evenings, weekends and holidays 

PHYSICAL DEMANDS 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 

• Extended periods of standing, walking, bending 
• Computer work at desk (typing, viewing screens) 
• Light lifting/carrying (up to 25 lbs)
• Reaching, grasping, fine motor skills 
• Clear speech and hearing for guest/staff communication 
• Visual acuity for paperwork and computer tasks 
• Ability to move between hotel areas quickly 
• Occasional long shifts (8-12 hours) 
• May require weekends/holidays 

Company Overview

Proper Hospitality is a diverse team of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: there is a right way to do things, and anything less just isn’t proper. We are seeking the best of the best—both within and outside the industry—to join us in building a new kind of lifestyle hospitality company, inspired by a centuries-old tradition. Our work is challenging and fast-paced, but above all, it is rewarding.

To achieve our vision—to inspire and transport people—we seek like-minded candidates who embody our ethos, The Pillars of Proper:

• Care Proper: We are natural and gracious hosts to all.
• Achieve Proper: We are committed to excellence.
• Imagine Proper: We are resourceful.
• Present Proper: We have an appreciation for style and culture.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.