Hybrid Reservations Coordinator bei Shore Hotel
Shore Hotel · Santa Monica, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Santa Monica
TITLE: | Reservations Coordinator |
DEPARTMENT: | Revenue Management |
STATUS: | Non-Exempt, Full Time, Regular ($25.00 to $26.00 per hour) |
SUPERVISED BY: | Director of Revenue Management and Revenue Manager |
SUPERVISES: | No supervisory responsibilities. |
The Reservation Coordinator will support the Revenue Department. This position will provide guests, fellow team members, and vendors with superior customer service and administrative support to respective departments and will source creative and strategic ideas as needed.
ESSENTIAL DUTIES:
- Checking extranets for Expedia, booking.com, Agoda and FITS for Shore, Ocean View Hotel and Santa Monica Hotel.
- Monitor and respond to emails from Shore Hotel and Ocean View Hotel general.
- Assist with creating and inputting group and production room lists.
- Reconcile Expedia reservations for Shore Hotel and Ocean View Hotel.
- Audit rates on OTA sites to check or parity.
- Check for Package bookings.
- Upload Guestbook folios for Shore Hotel and Ocean View Hotel.
- Check for no-show from the night prior and verify if the reservation was a live booking and reconcile if needed.
- Check Facebook/IG/Twitter and respond or send to the appropriate department.
- Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies, evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES:
Proven success in the following job competencies:
- Honesty; has honest, direct, and factual communication and actions with internal and external customers.
- Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
- Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
- Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
- Innovation; constantly searches for best technology, services, and procedures practices. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
- Analytical: Highly detail-oriented, proficient with managing, editing, and analyzing large volumes of complex numerical data.
- Flexible; considers others' point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
- Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic interpersonal approach.
- Interpersonal: Customer-focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives.
- Diversity: Strong commitment to diversity and equality in a company culture.
- Communication: Strong communication (verbal and written) and presentation skills.
- Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.
EXPERIENCE:
- At least 1-2 years of progressive experience in customer service in Guest Services
- Prior hospitality experience preferred
- Prior inbound calling experience preferred
- Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook with ability to type 35 wpm.
- Must have experience in Opera.
- Must have a flexible schedule and be able to work days, evenings, weekends, and holidays.
EDUCATION:
- Associate degree in business, management, or hospitality, or related field, or equivalent of 3 years relevant work experience required.
WORKING CONDITIONS & PHYSICAL WORK DEMANDS:
- Able to sit and work at a computer keyboard for extended periods of time.
- Able to stoop, kneel, bend at the waist and reach on a daily basis.
- Able to lift and move up to 20 pounds occasionally.
- Regular and on-time attendance is critical.
- Hours occasionally exceed 40 hours per week.
- Ability to stand during shifts
OTHER:
- Other duties as assigned.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability
COMPANY BENEFITS:
- Medical, Dental and Vision Insurance to all eligible employees
- Company-paid life insurance of $25,000 to all eligible employees
- Matching 401K Retirement Savings Plan (up to 5% of the employee's contribution)
- Seven paid holidays
- Sick pay when eligible
- Company-paid parking
- Employee Assistance Program (EAP)
- Employee Recognition Programs
- Employee Referral Incentive Program
- Transportation allowance
- Dry cleaning services (up to 10 pieces of work clothes per week)
