Hybrid Operations Manager (Jr or above) - Blonyx Sports Nutrition bei Blonyx
Blonyx · Vancouver, Kanada · Hybrid
- Junior
- Optionales Büro in Vancouver
About Blonyx
The Opportunity
What You’ll Own
- (Junior): Handle customer service emails, respond to inquiries, and coordinate Shopify orders
- (Senior): Oversee customer service as a function—ensuring high-quality support, building scalable processes, and analyzing feedback to improve CX
- Coordinate product movement between manufacturers and warehouses (Canada, US, UK)
- Place manufacturing and packaging orders; monitor inventory levels; prevent stockouts and overages
- Manage import/export logistics and ensure required documentation is in place
- Maintain product licenses with Health Canada and the CFIA (training provided)
- Support warehouse and partner compliance with GMP and quality standards
- Assist in implementing scalable QA documentation and systems
- Build strong relationships with suppliers, warehouse teams, and 3PLs
- Be assertive and solutions-oriented when problems arise—get on the phone and make things happen
- Maintain clear, regular communication with all logistics and manufacturing partners
- (Junior): Support ongoing improvements and learn to spot inefficiencies
- (Senior): Lead initiatives that improve efficiency, reduce cost, and enhance scalability—and demonstrate how they impact the business at the P&L level.
You’re a Great Fit If You:
- Are passionate about sports, performance, and helping athletes succeed
- Thrive in a fast-paced startup environment with shifting priorities and hands-on work
- Are detail-oriented, organized, and great at juggling multiple projects at once
- Communicate clearly, confidently, and proactively with team members and external partners
- Want to take ownership, grow with the business, and become a future Director or COO
- Have experience or interest in quality assurance and regulatory compliance
- Are active in, or connected to, the athletic community
Experience & Qualifications
For Junior-Level Candidates (1–3 years):
- Experience in operations, supply chain, or customer service (CPG or eCommerce preferred)
- Comfortable with Shopify, spreadsheets, and communicating with vendors or partners
- Eager to learn and take on more responsibility quickly
For Senior-Level Candidates (4+ years):
- Proven track record of leading operations or logistics teams in a growing business
- Experience managing customer service at scale and improving support systems
- Demonstrated ability to drive measurable improvements in cost, efficiency, or profitability
- Strong understanding of eCommerce operations, supply chain, and inventory management
- Experience with compliance (GMP, Health Canada, CFIA) is a strong plus
What You’ll Get
- Salary: $52,000–$65,000/year based on experience
- Benefits: Comprehensive health benefits
- Perks: Flexible schedule + free Blonyx supplements + athlete-driven team culture
- Development: Mentorship and a clear growth path to senior leadership
- Impact: A key role in a company built to support athletes at every level