Hybrid HR Analyst, Benefits Administration (Comp & Ben) bei World Bank Group

HR Analyst, Benefits Administration (Comp & Ben)

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

BACKGROUND AND UNIT SUMMARY

HR Operations (HRDSO), which is part of HR Employment Policy, Compensation and Systems, currently operates in Washington, DC, and Chennai, India. 

HRDSO provides centralized HR shared services to the World Bank Group and is an integral component of streamlined HR service delivery to its client base, which includes managers, staff, dependents, and retirees.  To this end, the Operations Team is continually seeking to improve the way HR Services are delivered to clients.  These services include being the front line for providing consultation on HR policies and procedures via telephone, email, or virtual consultations, as well as administration of HR transactions.  The team collaborates closely with other key partners, including Payroll, Tax, Global Mobility, Information Technology, and the wider HR community. 

To ensure effective administration of HR Policies and processes, the Benefits Administration team in HR Operations - Chennai, mandates the following work program.

The Benefits Administration function in HR Operations, Chennai, has two teams – 1. Insurance & 2. Compensation and Benefits. The Insurance team handles end-to-end Insurance enrollment, changes / continuation and termination of Insurance for Active staff and Retirees. The Compensation & Benefits team is responsible for advising staff on policy related to HR Benefits and processing of Benefits for Active staff & Retirees, Expatriate Benefits, Salary Increase, allowances, Termination Benefits etc.

DUTIES AND RESPONSIBILITIES:

HR Analyst will report to the HR Specialist, Benefits Administration - HR Operations, Chennai, and must have a proven record of Subject Matter Expertise on all Benefits related policies and procedures to be able to guide the processing team and to respond to highly complex issues requiring policy and staff rule interpretation.

•Provide Tier 2 level support responding, both orally over telephone and in writing by email to complex queries and sensitive issues. Plan and lead recurring ad hoc activities and periodic reconciliation activities within the benefits team.

•Build the capability of the team by training, coaching on HR Policies, processes, and procedures and providing guidance to the team in handling exceptional / complex scenarios.

•Work collaboratively with other HR teams like RST, Global mobility, Disability to understand the big picture in solving complex client queries.

•Apply root cause analysis to diagnose technical problems and proposes solutions to rectify problems consistently and accurately. Consult with relevant Center of Expertise (Coe) when unable to resolve complex issues personally, articulating issues and proposing possible options and implications.

•Collaborate with CoE teams, Payroll, Pension, Global Mobility, Tax and HR Business Partners to ensure satisfactory resolution of cases requiring escalation, exception, or waiver.

•Contribute to policy development providing feedback on the need for, as well as implementation of revised HR policies.

•Provide support to audit and accounting functions to validate accuracy of pre-payment information as needed. This includes synthesizing data, performing quality checks, and creating error-free deliverables.

•Perform case reviews, quality audit of cases and provide feedback as required to team members.

•Contribute to development of Level 2 technical documentation as needed.

•Exercise a high level of integrity, confidentiality, and discretion in handling sensitive HR information.

•Support the team lead on compensation issues, and work on a variety of special compensation projects as need.

•Play a key role in all HRDSO’s continuous improvement initiatives representing the team as a Subject Matter Expert.

•Drive continuous improvement using end to end project management methodologies.

•Partner with HR Technology and ITS in finding system solutions to issues and to support with testing, implementation & monitoring of system enhancements.

•Supports projects within HRDSO and Provide inputs and support to process improvement initiatives in HRDSO as needed and propose recommendations for increasing client / user satisfaction.

Selection Criteria

•Master’s Degree with concentration in business administration, management, human resources, behavioral sciences, or other related fields with minimum 2 years of experience or equivalent combination of education and experience.

•Experience in a shared services/HR service delivery environment.

•Demonstration of WBG core and HR functional competencies at the respective grade level with particular emphasis on Knowledge of HR policies, practices, and systems.

•Strong analytical and research skills.

•Organizational and time management skills with demonstrated attention to detail and ability to prioritize tasks.

•Strong computer skills with knowledge of Microsoft office applications.

•Experience with transactional work and ability to present information clearly, concisely, and compassionately both orally and in writing.

•Excellent client service skills with demonstrated creative problem-solving skills.

•Must be able to manage multiple priorities and work well under pressure.

•Flexibility to work HR Operations hours as defined

•Ability to articulate functional and technical requirements and objectives and translate those into solutions.

•Ability to determine functional processes / priorities based on the requirements of the business and quickly adapt an approach for change.

•Ability to effectively communicate service delivery issues / recommendations to management both within and outside of the Chennai team.

•Knowledge of Excel, PowerPoint, HR systems and Statistical tools are preferred.

•Ability to work with large amounts of data: analyzing facts, figures and number crunching.

Competencies

Broad Business Thinking - Maintains an in-depth understanding of the long-term implications of decisions both for related areas within the VPU and the client's business. Involves key players in identifying operating needs, issues, and immediate solutions.

Focus amid change - conveys to others a sense of positive expectations and acceptance of uncertainty when faced with challenges or change. Seeks input from others and demonstrates confidence and optimism when working with others.

Human Resources Programs and Policies - Demonstrates broad knowledge and understanding of HR policies, practices, and systems.  Provides consistent and quality advice and support to client managers and staff. Makes recommendations to modify existing policies.

Shared Services: Processing, Case Management, and Quality Control - seeks information about the real underlying needs of the customer beyond those expressed initially and demonstrates ownership for meeting client needs. Identifies needs in business processes/workflows and elevates to management.

Client orientation & Drive for Results - Takes personal responsibility and accountability for timely response to client queries, requests, or needs, working to remove obstacles that may impede execution or overall success. Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.

Teamwork (Collaboration) and Inclusion - Collaborate with other team members and contribute productively to the team's work and output, demonstrating respect for different points of view.

Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work.

Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others.  communicating and presenting information in a clear and organized manner.

Note - This internal requisition is open to WBG and IMF staff only (including short-term and extended term consultants/ temporaries). External candidates are requested not to apply. In case an external candidate applies, their application will not be considered.

WBG Culture Attributes:

1. Sense of Urgency – Anticipating and quickly reacting to the needs of internal and external stakeholders.
2. Thoughtful Risk Taking – Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact.
3. Empowerment and Accountability – Engaging with others in an empowered and accountable manner for impactful results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.