Hybrid Event Coordinator (The Aud) bei City of Kitchener

Event Coordinator (The Aud)

Job Status:  Temporary Part-Time

Pay & Grade: $23.17 to $24.09 Hourly Band: 5

Hours of Work:Up to 24 Hours per week

Initial location: The Aud

Posting period:July 31, 2025 to August 7, 2025 (at 6:00pm)

Overview

We are seeking a highly organized and customer-focused Event Coordinator to oversee front-of-house operations during events. This role serves as the first point of contact for casual event staff, ensuring smooth coordination, excellent patron service, and adherence to facility policies.

This is a temporary part time position to approximately August 7, 2026.

Responsibilities

• Acts as coordinator and first point of contact for casual event staff including assigning work areas.
• Checks facility prior to event; reports problems to appropriate staff and communicates information to supervisor.
• Monitor staff during events.  
• Relieves casual event staff during scheduled breaks.
• Resolves ticket issues and seating disputes.
• Ensure staff provide assistance with patrons' special needs, such as helping those with wheelchairs.
• Ensure staff enforce facility rules and regulations.
• Awareness of Municipal Alcohol Policy, City policies, procedures, and documents in order to monitor patrons during performance or events. 
• Recognizes and takes action to correct and/or report customer service concerns, incidents, problems and emergencies; contacts supervisor, security, and emergency personnel as required.
• Resolves effectively and diplomatically irate customer situations when possible or refers to supervisor as appropriate.
• Acts as a liaison between front house staff, box office staff, and supervisor.
• Collects facility event occurrences reports from staff and submits forms to supervisor.
• Ensure staff guide patrons to exits or provide other instructions or assistance in case of emergency.
• Answers event and facility questions; directing patrons to service areas.
• Performs bag checks as required.
• Performs other related duties as assigned.

Requirements

• Grade 12 diploma.
• 6 months of related experience.
• Smart Serve Certification.
• Ability to stand and walk for extended periods of time. Some lifting, reaching and crouching is required.
• Reliable with a good attitude and employment record.

Department/Division:Community Services, Sport

Group: Non-Union/Management

Competition Number: 2025-276

Job Code: 9347

Number of positions: 1

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