Hybrid Senior Technical Account Manager bei Ozone Project

Ozone is the game changing digital advertising and technology business founded by News UK, Guardian Media Group, Telegraph Media Group and Reach PLC. Today, we work with more than 45 publishers across the world. 

At Ozone, we create a Connection Advantage for our customers.  Driving great outcomes by delivering Human Connections at Scale, deploying Living Audience Intelligence combined with Context Responsive Creative, all embedded in audience first environments that represent the best of the internet.  Today we work with over 550 advertisers across the world.

About this Role

The Ozone Project is seeking a Senior Technical Account Manager to join its growing Technical Operations team.

As a Technical Account Manager at Ozone, you are supporting the operational implementation and management of Ozone’s platform technologies across publishers, ensuring timely onboarding and ongoing, best in class, technical support.

This role requires an understanding of the programmatic ecosystem, specifically with DSP & SSPs as well as other key technologies (ad-servers, DMP, CMP etc).

We want to speak to candidates: (i) with demonstrable experience of driving business growth; (ii) who work tirelessly to identify business issues and opportunities; and (iii) who take proactive ownership of their projects and deliverables.

Responsibilities

You will be responsible for supporting Ozone’s implementation and maintenance of RTB and Audience infrastructure across customers. This includes:

• You’ll manage the technical onboarding of new publisher partners, ensuring smooth and timely integration across Ozone’s advertising stack.
• You’ll work closely with Publisher Services (Business Development and Account Management) to translate publisher business goals into technical solutions and operational delivery plans.
• You’ll be comfortable giving platform demos and lead with publisher services on articulating and demonstrating new products and features.
• You’ll act as the primary technical point of contact for publisher accounts, supporting ongoing optimisation, troubleshooting, and adoption of new tools or features.
• You’ll take ownership of technical documentation and best practice guidance to support consistent delivery and scalable publisher integrations.
• You’ll play a leading role in improving and maintaining Ozone’s technical support function for publisher stakeholders, helping to triage, resolve, and prevent recurring issues.
• You’ll proactively identify integration issues or technical blockers, and collaborate with internal teams (e.g. Product, Engineering, TradingOps) to deliver timely resolutions.
• You’ll work on continuous improvement of onboarding and support processes to improve operational efficiency and publisher satisfaction.
• You’ll represent the voice of the publisher in cross-functional initiatives, ensuring publisher requirements and feedback inform the roadmap.
• You’ll begin to take steps into leadership by mentoring more junior team members and contributing to internal enablement.

Required Experience / Skills

• 7+ years of experience working in an advanced digital advertising business, preferably as a TAM or part of an Ad-Operations team or Programmatic Trading unit.
• A strong understanding of key programmatic technologies, including ad-serving, DSP & SSP setup, DMP, CMP and various tracking solutions.
• Familiarity with Headerbidding/Prebid and OpenRTB protocols within the programmatic ecosystem.
• Hands-on experience utilizing browser developer tools (e.g., Chrome DevTools, Firefox Developer Tools) and network proxy tools (e.g., Charles Proxy, Fiddler) to inspect, debug, and modify HTTP/HTTPS traffic.
• An understanding of data analysis, preferably a working knowledge of SQL and familiarity with a range of analytics platforms, including Google Big Query & Google Data Studio.
• A proven track record in delivering excellent service to stakeholders; to be evidenced by glowing references! This includes the ability to diagnose and resolve complex technical issues related to ad serving and tracking.
• Enjoy problem solving and be data-led in your approach, using insight to isolate issues to appraise paths to resolve and inform business recommendations.
• Excellent communication and business writing skills.
• Well-organised and diligent with a strong ability/willingness to learn and adapt.
• Curious and proactive, with the ability to approach tasks with rigour and urgency.
• Confident working in a fast-paced environment.
• Ability to communicate complex information clearly & concisely to stakeholders, including through the creation of ‘best practice’ documentation.
• Preferably, experience with project management tools such as Jira.

About the process

We aim  to foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds.

We are an equal opportunities employer, hiring solely on merit and business need. We encourage applications regardless of sex, gender identity, ethnicity, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, parenthood and disability. 

If you require reasonable adjustments in the recruitment process, please make us aware.  

What we offer

• 30 days annual leave plus your birthday day off
• Competitive AVIVA pension scheme, with employer contributions up to 4%Medical cash plan – contributions towards a range of health benefits including physiotherapy, prescriptions and health screenings.
• Private Medical Insurance with Vitality – includes unlimited virtual GP consultations and Mental Health support, in addition to cover for illness and a number of other incentives and benefits. This also includes generous cash allowances towards optical, dental and audio needs.
• Income protection - to support you financially following serious illness or injury.  This pays up to 70% of your salary for up to 5 years
• Group life assurance – tax free lump sum of 4x salary paid to your chosen beneficiaries
• Employee Assistance Programme – range of mental wellbeing support including life coaching and crisis support
• Rewards and discounts via interactive apps to make savings at your favourite brands, including gym discounts and savings on holiday and travel
• Cycle to work scheme with Evans Cycles
• Salary sacrifice childcare with Yellownest
• Hybrid working – mix of office and home working 

Our values

Created by our team, our values embody the way we work at Ozone:

• We can build a better future for our industry.
  We are building a future for digital advertising in which audiences, publishers and brands can thrive. Where high quality, editorially governed content has a successful and sustainable future. 

• Everyone can make a difference.
  It takes a lot of different people, ideas, and hard work to turn big ambitions into reality. Everyone’s input is needed, and everyone’s contribution is valued.

• Together is the best way.
  Born from collaboration, we believe team-working is the best way, and our natural instinct is to help. Success is a team effort, so that’s how we work internally, and with all our partners too.

• Be open, authentic, and human.
  Positive progress comes from being transparent, telling it how it is, and keeping things simple. That’s the environment we like to create, and we warmly welcome people into it.