Hybrid Service Estimator bei ZIEGLERCAT

Ziegler Cat has an opening for a Service Estimator who is responsible for creating repair estimates for customers. In this role, you will be responsible for working with technical communicators, the sales team, and the service team to create the best possible repair estimate and communicate the estimate with the Service Advisor and end customer(s). During the repair process, the Service Estimator follows up with Service Advisors on how the repair process is going and if the job is within scope of estimate or if revisions are needed.

Responsibilities:

• Complete repair estimates, including all anticipated parts
• Use standard jobs when available
• Check for service letters, safety letters, field campaigns and CVAs when opening a service call
• Contact service advisor to discuss work to be completed / initial repair estimate
• Work with the technical communicators and shop as needed to build accurate estimates
• Collaborate with sales team on the repair options for customers
• Create PDI Service Calls using a PA from sales person/division
• Build additional segments for additional work that may be needed while machine is in for repair, rebuild, etc.
• Stay up to date on all MFG Specials and programs
• Quote for insurance claims

Qualifications:

• Associate’s degree in diesel technology strongly preferred; High school degree required
• Strong computer skills required; strong Microsoft D365 knowledge preferred
• 2+ years of diesel technician experience strongly preferred
• Technical, operational, support, and service knowledge of product line is required
• Advanced industry knowledge is required
• Strong math skills required
• Strong detail orientation required

Minimum Physical Requirements:

• Lift/carry up to 10 lbs

• Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.  Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$30.36 to $36.42

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance

• 15 days of PTO your first year, accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance, FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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