Employee Experience Officer na Victoria University BU

• Be part of a thriving People & Culture team
• Showcase your exceptional communication and organisational skills
• This position is located at our vibrant Footscray Park Campus

About Us

At Victoria University (VU), our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.
 

About the Role

As our Employee Experience Officer, you will be the first point of contact for a diverse range of People & Culture queries received via phone, email and our online service desk system. 

This role is seeking a highly organised professional with a keen eye for detail and passion for delivering smooth and seamless support to our staff. 

Location: Footscray Park Campus, Footscray

Contract type: Continuing full-time (36.75 hours per week)

Classification and Salary: HEP 4 / $70,345 - $74,646 (per annum) plus 17% Superannuation

Position Description: Employee Experience Officer

Key Duties

Your day-to-day will include:

• Act as the first point of contact for People & Culture enquiries via phone, email, and online help desk
• Provide guidance to employees and managers on navigating People & Culture systems, policies and processes 
• Support onboarding, offboarding, and employment verification processes
• Troubleshoot system access issues (e.g. locked accounts, usernames)
• Promote a safe, inclusive, and values-driven workplace culture

About you

Our team is looking for someone who is eager to grow their career in People & Culture. You bring a warm, approachable, and professional communication style, a sharp eye for detail, and a natural drive to assist others with empathy and efficiency.

The right person for this role will thrive in a fast-paced environment and be able to juggle multiple priorities. If you take pride in delivering exceptional support services and are passionate about contributing to a positive employee experience, we’d love to welcome you to our team.

How to Apply

Applications must be submitted as a single document comprising:

• A cover letter
• Your curriculum vitae/resume
• Your responses addressing all selection criteria located in the position description

Application Closing Date: Thursday 2^nd October 2025, 5:00pm AEST. 

This advert may close earlier should a suitable candidate be identified. Early applications are strongly encouraged.

Note: Applications which do not address the Key Selection Criteria will not be considered. 

Why Join Us

VU provides competitive salaries, excellent superannuation, and a variety of benefits. The university fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family-friendly policies, VU supports both professional and personal well-being. For more information, please visit our Staff Page.

Our Commitment to Protecting Country

Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share. 

Committed to Inclusive Recruitment

Victoria University is an equal opportunity employer and proudly committed to progressive inclusivity. We welcome and celebrate diversity in all its forms including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised communities, LGBTQIA+ individuals, and people of all ages and socio-economic backgrounds.

We strive to build a workforce that reflects the communities we serve and foster a respectful, inclusive, and supportive environment where everyone feels they belong.

If you require adjustments at any stage of the recruitment process, including accessible formats of documents, please contact us at [email protected] or call (03) 9919 5999.