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Credit Card Spec II na Dickinson Financial Corporation

Dickinson Financial Corporation · Kansas City, Estados Unidos Da América · Onsite

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Summary

The Credit Card Spec II plays a crucial role in the credit card operations of the organization. This position requires a high level of expertise and experience in managing credit card accounts, assisting customers, and ensuring compliance with industry regulations. As a Credit Card Spec II, you will be responsible for providing exceptional service to customers, handling various credit card transactions, and analyzing creditworthiness.

 

Responsibilities

  • Knowledgeable and capable to execute on all accountabilities assigned to the Credit Card Specialist I role, as assigned.
  • Reviewing Fraud alerts from Fidelity Information Services.
  • Review and verify vendor completeness and compliance for completed Billing disputes and Fraud cases.
  • Complete and process write off and close out packages from FIS to ensure entries and credits are accurate.
  • Complete monthly charge-offs on FIS system and Excel worksheet, submit memos.
  • Write procedures and processes for new or revised tasks.
  • Assists Credit Card specialists with cross training opportunities and serve as an elevated resource for the team.
  • Maintain and edit various internal logs for use within the department to ensure accuracy for further use in other projects.
  • Participate in the creation of specifications for parameter settings and guidelines. (Submit requests to vendor and perform QA before rollout).
  • Answers incoming calls and responds to written communications.
  • Research Credit Card GL/DDA outages.
  • Familiar with FCRA.
  • Proactively identifies current and future opportunities and risks.
  • Research Bankruptcy notifications, subpoena requests, and various other legal requests; maintenance accounts as necessary.
  • Serves as point of contact for Business account customers.
  • Input new Business card account on system, perform maintenance as requested, assist customers with basic inquiries, and address other internal inquiries regarding customer status.
  • Input new internal bank issued corporate accounts on system, perform maintenance as requested, assist users with basic inquiries, and address other internal inquiries regarding card status.
  • Create various ad hoc/specific reports based on requests from management.
  • Participate in recurring scheduled projects to ensure completion, follow-up, and future scheduling (including, but not limited to; collateral review, bankruptcy review, privacy policy issuance; CFPB reporting, CRA reporting, VISA ICS transmittals, VISA registration validation, etc.)
  • Research and investigate customer complaints to resolve concerns when possible.
  • Serves as a support role for resolving settlement outages for the accounting department. Perform research and corrections, as needed.
  • Decision making skills to include the ability to make sound, accurate and timely decisions.
  • Knowledge of credit card policies and procedures as well as State and Federal regulations applicable to credit cards.
  • Possess a strong knowledge of the field's concepts, practices, and procedures.
  • Must possess the interpersonal skills to communicate with customers, vendors, and fellow employees in a courteous and professional manner always.  
  • Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).
  • Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
  • Working at the worksite during regular business hours and/or assigned hours.
  • Other specified duties as assigned.

Compensation & Benefits

Full‐time associates are eligible for our benefits package:

  • Medical
  • Dental
  • Vision
  • 401(k) plan
  • Company paid life insurance
  • Short and Long-term disability insurance
  • Company paid vacation, paid leave and holidays

  This position will remain open until a qualified applicant is hired.

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