Credit Card Spec II en Dickinson Financial Corporation

Summary

The Credit Card Spec II plays a crucial role in the credit card operations of the organization. This position requires a high level of expertise and experience in managing credit card accounts, assisting customers, and ensuring compliance with industry regulations. As a Credit Card Spec II, you will be responsible for providing exceptional service to customers, handling various credit card transactions, and analyzing creditworthiness.

Responsibilities

• Knowledgeable and capable to execute on all accountabilities assigned to the Credit Card Specialist I role, as assigned.
• Reviewing Fraud alerts from Fidelity Information Services.
• Review and verify vendor completeness and compliance for completed Billing disputes and Fraud cases.
• Complete and process write off and close out packages from FIS to ensure entries and credits are accurate.
• Complete monthly charge-offs on FIS system and Excel worksheet, submit memos.
• Write procedures and processes for new or revised tasks.
• Assists Credit Card specialists with cross training opportunities and serve as an elevated resource for the team.
• Maintain and edit various internal logs for use within the department to ensure accuracy for further use in other projects.
• Participate in the creation of specifications for parameter settings and guidelines. (Submit requests to vendor and perform QA before rollout).
• Answers incoming calls and responds to written communications.
• Research Credit Card GL/DDA outages.
• Familiar with FCRA.
• Proactively identifies current and future opportunities and risks.
• Research Bankruptcy notifications, subpoena requests, and various other legal requests; maintenance accounts as necessary.
• Serves as point of contact for Business account customers.
• Input new Business card account on system, perform maintenance as requested, assist customers with basic inquiries, and address other internal inquiries regarding customer status.
• Input new internal bank issued corporate accounts on system, perform maintenance as requested, assist users with basic inquiries, and address other internal inquiries regarding card status.
• Create various ad hoc/specific reports based on requests from management.
• Participate in recurring scheduled projects to ensure completion, follow-up, and future scheduling (including, but not limited to; collateral review, bankruptcy review, privacy policy issuance; CFPB reporting, CRA reporting, VISA ICS transmittals, VISA registration validation, etc.)
• Research and investigate customer complaints to resolve concerns when possible.
• Serves as a support role for resolving settlement outages for the accounting department. Perform research and corrections, as needed.
• Decision making skills to include the ability to make sound, accurate and timely decisions.
• Knowledge of credit card policies and procedures as well as State and Federal regulations applicable to credit cards.
• Possess a strong knowledge of the field's concepts, practices, and procedures.
• Must possess the interpersonal skills to communicate with customers, vendors, and fellow employees in a courteous and professional manner always.  
• Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Working at the worksite during regular business hours and/or assigned hours.
• Other specified duties as assigned.

Compensation & Benefits

Full‐time associates are eligible for our benefits package:

• Medical
• Dental
• Vision
• 401(k) plan
• Company paid life insurance
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays

  This position will remain open until a qualified applicant is hired.