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SENIOR COLLECTION SPECIALIST GBS FSSC na SGS

SGS · Bogota, Colômbia · Onsite

COP 53.172.000,00  -  COP 82.800.000,00

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Company Description:

SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with over 95,000 employees and a network of more than 2,400 offices and laboratories around the world.

Job Description:

We're looking for a Senior Collections Specialist with strong financial skills and a passion for results!

Are you ready to play a key role in our Bill to Cash (B2C) team? This position is perfect for someone who thrives in fast-paced environments and enjoys keeping things organized and running smoothly.

What will you do?

  • Make collection calls and send follow-up communications to manage outstanding customer payments.

  • Focus on aged invoice reports and apply established collection strategies effectively.

  • Provide excellent customer service to resolve issues, discrepancies, and open items.

  • Accurately document all activities in a timely manner.

Collaboration is key!
You'll work closely with cross-functional teams to:

  • Maintain up-to-date daily and month-end reports on customer payment statuses.

  • Perform account reconciliations and send periodic customer statements.

  • Track and follow up on action items with the Accounts Receivable (AR) team.

  • Escalate disputes or potential write-offs when needed, while ensuring compliance with SGS policies and procedures.

Are you a collections expert? Even better!

  • As a Subject Matter Expert (SME), you'll support process improvements, lead team trainings, and bring forward new ideas.

  • You'll play a key role in presenting financial data—especially related to overdue invoices and aged debt.

  • Your ability to manage complex collection cases will help us meet our SLAs and KPIs.

If you're experienced, detail-oriented, and enjoy working in a dynamic environment, we’d love to meet

Qualifications:

🛠️ Key Skills

🙋‍♀️ Customer Service Excellence

  • Active listening 👂

  • Empathy 💙

  • Problem-solving 🔍

  • Conflict resolution 🤝

🗣️ Communication & Relationship Building

  • Strong verbal and written communication

  • Ability to understand and connect with customer needs

🔥 Thrives Under Pressure

  • Comfortable in high-pressure, challenging, and conflict-driven environments

📊 Analytical Thinking

  • Data analysis & process improvement

  • Tackling technical issues with a clear mindset

🌍 Cultural Awareness

  • Experience working with diverse clients

  • Understanding of global business practices

🤝 Team & Independence

  • Works well independently AND as part of a team

🔄 Adaptability

  • Flexible and open to change

💡 Growth Mindset

  • Positive attitude and willingness to learn

💻 Technical Knowledge

  • Proficiency in MS Office (Excel, Word, PowerPoint – intermediate level)

  • Experience with Oracle E-Business Suite or similar ERP systems (a plus!)


English level B2, preferably with a focus on business English.

Additional Information:

Compensation Package

📌 Base Salary:
💸 $4,431,000 (subject to social security contributions)

🎯 Performance & Benefits Bonuses:

🗣️ Language Bonus:

  • $800,000/month (non-salary, for bilingual skills)

💆 Well-being Bonus:

  • $500,000/month (non-salary, focused on wellness and self-care)

🏅 Performance Bonus:

  • $369,250/month (salary-based, guaranteed for the first 3 months)

📈 Sales Commissions:

  • Up to $800,000/month
    ✅ Salary-based, guaranteed for the first 3 months

  •  

    📊 Average Total Salary:
    💰 Around $6,900,000 monthly

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