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German Speaking CRM Support - Customer Platforms | Work In Greece

Mercier Consultancy MD Germania · Remote

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Description

Mercier Consultancy MD is excited to invite applications for a German Speaking CRM Support role focusing on Customer Platforms, with the opportunity to work in the beautiful setting of Greece. In this position, you will play a critical role in assisting German-speaking clients, ensuring they have a smooth and efficient experience with our customer relationship management systems.


Key Responsibilities

  • Provide high-quality support to German-speaking clients using CRM platforms via phone, email, and online chat.
  • Assist customers with inquiries regarding CRM functionalities, account management, and troubleshooting issues.
  • Document customer interactions in our CRM system accurately to track issues and solutions.
  • Collaborate with technical teams to resolve complex queries and suggest improvements to client processes.
  • Conduct training sessions for clients on effective usage of the CRM platform features.
  • Stay updated on product enhancements and industry best practices to provide relevant support.

Requirements

  • Fluency in German (both written and spoken) is essential; proficiency in English is highly desirable.
  • Experience in customer support, particularly within CRM systems, is advantageous.
  • Strong analytical and problem-solving abilities with a customer-focused approach.
  • Excellent communication skills and the ability to convey technical information clearly.
  • Familiarity with CRM software and customer support tools is a plus.
  • A proactive attitude with an eagerness to help customers succeed.
  • Willingness to embrace a new culture and relocate to Greece.

Benefits

  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...