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Description

Mercier Consultancy is thrilled to announce an opening for a German Speaking Learner Support Representative in the E-Learning sector, based in Greece! In this role, you will play a crucial part in providing support to German-speaking learners navigating our online educational platform. Your expertise will help enhance the learning experience for students and ensure they receive the assistance they need to succeed.

This position is ideal for passionate individuals who are dedicated to education and have a genuine interest in supporting learners. If you possess strong communication skills and a commitment to helping others, we want to hear from you!

Responsibilities

• Provide supportive assistance in German via email, chat, and phone for learners using our E-Learning platform
• Help students with account management, course navigation, and technical issues
• Document learner interactions and feedback accurately in our support system
• Collaborate with educators and internal teams to resolve issues and enhance service delivery
• Gather and analyze student feedback to improve user experience and educational offerings
• Participate in training sessions to stay informed on course materials and platform updates

Requirements

• Fluency in German and English, both written and verbal
• Experience in customer support or educational services is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A passionate and proactive approach to supporting learners
• Ability to manage multiple inquiries in an online environment
• Familiarity with e-learning platforms or technologies is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...