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Description

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for a German Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning country of Greece. This role is perfect for those who have a passion for customer service and wish to assist German-speaking clients with their travel and booking needs.

Responsibilities

• Provide exceptional support to customers in German through multiple communication channels, including phone, email, and live chat.
• Assist clients with the booking process, including making, modifying, and canceling reservations as needed.
• Troubleshoot any issues related to bookings and offer effective solutions to ensure customer satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance and service improvement.
• Work collaboratively with internal teams to resolve complex customer issues in a timely manner.
• Keep up-to-date with company policies, travel offerings, and promotions to share accurate information with customers.

Requirements

• Fluency in German (both written and spoken), with English proficiency as an advantage.
• Previous experience in customer service, especially within the travel or hospitality industries, is preferred.
• Outstanding communication skills and a friendly, customer-oriented attitude.
• Strong analytical and problem-solving abilities to effectively manage customer complaints.
• Familiarity with CRM systems and online booking tools is a plus.
• Willingness to relocate to Greece and adapt to a new cultural environment.
• Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...