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German Speaking Support Agent for Airline Booking Company | Live in Greece

Mercier Consultancy Group Austria · Remote

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Description

Mercier Consultancy is pleased to receive applications for the position of German Speaking Support Agent at a leading airline booking company, located in Greece. This position offers an excellent opportunity for individuals fluent in German who are passionate about delivering outstanding customer service in the travel industry. As part of our team, you will assist German-speaking customers with their airline bookings, ensuring a smooth and positive experience.

Key Responsibilities

  • Provide expert customer support to German-speaking clients regarding airline bookings and related inquiries.
  • Assist customers with flight reservations, cancellations, changes, and payment processing.
  • Resolve complaints and issues promptly to ensure customer satisfaction.
  • Maintain accurate records of customer interactions in CRM systems for effective follow-up.
  • Collaborate with internal teams to address complex requests and ensure service quality.
  • Stay updated on airline policies, booking systems, and travel regulations to provide precise information.

Requirements

  • Fluency in German (both written and spoken) is essential; English proficiency is advantageous.
  • Prior experience in customer service, preferably within airline booking or travel sectors.
  • Excellent communication, problem-solving, and multitasking skills.
  • Familiarity with CRM systems and airline booking platforms is a plus.
  • Ability to work effectively in a team and independently within a fast-paced environment.
  • Willingness to live and work in Greece.
  • Customer-focused and proactive attitude.

Benefits

  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. Monthly Performance Bonus
  4. 2 Extra Salaries Per Year
  5. Fully Paid Training
  6. Health Insurance
  7. And Much More...