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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on our deep expertise within the Customer Support Services sector, ensuring that every professional placement we make fosters career growth and organizational excellence.

Job Overview

We are currently seeking a talented individual for a Norwegian Speaking Support Specialist position in Bulgaria, designed for those who excel in dynamic, multilingual service environments. This is a unique opportunity to advance your career with one of the most sought-after Norwegian-speaking jobs in the region, combining professional development with the vibrant lifestyle of Sofia.

Key Responsibilities

• Provide high-quality technical and general assistance to clients via phone, email, and live chat within the Customer Support Services industry.
• Maintain professional, empathetic, and efficient communication in Norwegian to ensure complete client satisfaction.
• Resolve complex inquiries, troubleshoot technical issues, and provide accurate product information in a fast-paced environment.
• Document all interactions meticulously within our CRM system to track and analyze support trends.
• Collaborate with internal departments to escalate critical issues and provide feedback to improve the user experience.
• Meet and exceed individual and team-based KPIs regarding response times and service quality.
• Stay updated on company policies and service updates to provide the most current information to your customer base.

Requirements

• Native or fluent Norwegian (spoken and written) is absolutely essential.
• Valid EU passport (mandatory) to facilitate your transition to our site in Sofia.
• Prior experience in a client-facing role, specifically within Customer Support Services, is highly preferred.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Strong proficiency in English to collaborate within our diverse, international team.
• A proactive attitude toward learning and a genuine passion for delivering world-class service.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your language skills.
• Fully Paid Training to ensure you are fully prepared for success.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your transition to your new Norwegian Speaking Support Specialist position in Bulgaria seamless.
• Attractive Monthly Performance Bonus based on your individual achievements.
• Exciting career growth opportunities and a modern office environment in the heart of Sofia.
• And Much More...

Life in Bulgaria

Living and working in Bulgaria offers a unique blend of history, culture, and modern urban lifestyle. As you explore the many available jobs in Bulgaria, you will discover a country with a welcoming climate, affordable cost of living, and a booming expatriate community, making it the perfect setting for your next professional chapter.

From the picturesque mountains to the vibrant social scenes of Sofia, Bulgaria provides an exceptional quality of life for young professionals. Our fully paid relocation package ensures you can enjoy the delicious local cuisine and rich culture of Bulgaria from the moment you arrive, knowing you have joined one of the most rewarding Norwegian-speaking jobs currently on the market.

How to Apply

If you are ready to take the next step in your career with a leading firm in the Customer Support Services industry, we invite you to apply now. Join the Mercier Consultancy Group team today and secure your future in one of the most exciting Norwegian-speaking jobs in Europe.