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Hybrid Customer Service Representative - P2P (APAC) Customer Service Representative - P2P (APAC) with verification

Binance · Singapore · Hybrid

About the job

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities
  • As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
  • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
  • Create a culture and processes which achieve the business goals and objectives with regards to customer service
  • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
  • Act as the Voice of the Customer across the organization
  • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
  • Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
  • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements
  • 1+ years experience of proven customer facing experience or experience as a customer service representative
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skill and a good listener
  • Fluent in English and a native language
  • Ability to multitask, prioritise, and control time effectively
  • Knowledge of blockchain, crypto, and P2P payments is a big plus
  • Fluency in English is a must with multilingual capability is a big plus
  • Willing to work weekends and irregular hours which will include night shifts
  • A Binance P2P user is highly preferred

Working at Binance
  • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
  • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
  • Tackle fast-paced, challenging and unique projects
  • Work in a truly global organization, with international teams and a flat organizational structure
  • Competitive salary and benefits
  • Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values , creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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