Remote - South America
Who Are We?
Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service.
Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego.
What You’ll Do:
You will drive quality initiatives across teams and lead the QA Chapter at Thanx. You will be embedded in software development teams, ensuring that Shift-Left Testing is implemented early in the development cycle. As part of an agile environment, you will collaborate closely with Engineers, Product Managers, and Designers to proactively identify and address quality concerns.
This role is ideal for a hands-on leader who can define testing strategies, mentor QA Engineers, and foster a culture of quality, automation, and continuous improvement. You will facilitate QA Chapter meetings, define best practices, and ensure QA efforts align with Thanx’s strategic goals of stability, scalability, and efficiency.
Leadership & Strategy
- Lead the QA Chapter, ensuring best practices are shared and adopted across teams.
- Act as the main QA partner for Engineering Managers, aligning QA initiatives with business objectives.
- Define and refine QA processes to enhance efficiency, reduce defect leakage, and optimize test coverage.
- Advocate for Shift-Left Testing, embedding QA at the earliest stages of feature development.
- Drive the adoption of AI-driven testing, ensuring self-healing tests and automation strategies are in place.
Testing & Automation
- Design and implement end-to-end test strategies, including manual, automated, performance, and security testing.
- Ensure teams follow best practices in automation by leveraging tools like Selenium, Functionize, Cypress, and JMeter.
- Collaborate with developers on CI/CD pipelines, ensuring smooth integration of tests.
- Monitor and optimize automation coverage, balancing between manual and automated testing.
- Improve API testing strategies using tools like Postman and JMeter.
Collaboration & Continuous Improvement
- Facilitate cross-team testing efforts, ensuring smooth collaboration between software development teams.
- Lead retrospective meetings within the QA Chapter, refining strategies based on real-world testing challenges.
- Define key QA metrics (defect leakage, test coverage, cycle time) and ensure visibility in dashboards like Looker.
- Conduct regular QA syncs with Engineering Managers, driving continuous quality improvements.
- Provide mentorship to QA Engineers, fostering a learning and growth-oriented environment.
Who You Are:
- 5-8 years of experience in software testing, including leading QA teams or chapters.
- Strong hands-on experience with Shift-Left Testing, embedding QA early in the SDLC.
- Expertise in test automation using tools like Selenium, Cypress, Functionize, and Playwright.
- Experience managing QA efforts in Agile development environments.
- Proficiency in performance testing tools (JMeter, Gatling, K6).
- Strong experience with CI/CD pipelines and integration of automated tests.
- Ability to drive AI-driven testing and introduce self-healing test automation.
- Excellent leadership, facilitation, and collaboration skills.
Nice-to-Have Skills:
- Experience in API testing with Postman and similar tools.
- Familiarity with observability tools for tracking defect patterns.
- Background in security testing and compliance.
- Knowledge of modern software development and DevOps practices.
