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Description

German Speaking Reservations Agent For Airbnb

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class employers across a wide range of industries, including tourism, hospitality, technology, and finance. With a client portfolio that spans the globe and a candidate-first philosophy, we pride ourselves on delivering career opportunities that are as rewarding as they are transformative. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.

Job Overview

We are thrilled to present an outstanding opportunity for a driven and customer-focused professional to join our client's dynamic tourism support team in Sofia, Bulgaria, as a German Speaking Reservations Agent For Airbnb. In this role, you will serve as the primary point of contact for German-speaking guests and hosts navigating the world's most recognised short-term rental and travel platform, delivering seamless reservation experiences within the fast-paced tourism industry. This German Speaking Reservations Agent For Airbnb position in Bulgaria is the perfect launchpad for individuals passionate about travel, hospitality, and delivering five-star customer experiences on a global scale.

Key Responsibilities

• Handle inbound and outbound contacts from German-speaking Airbnb guests and hosts via phone, email, and live chat, providing expert assistance with reservations, modifications, and cancellations in the tourism sector.
• Guide customers through the booking and reservation process, ensuring a smooth and enjoyable travel experience from start to finish.
• Resolve queries related to property listings, pricing, availability, and special accommodation requests with professionalism and efficiency.
• Investigate and mediate disputes between guests and hosts, applying platform policies and tourism industry best practices to achieve fair and timely resolutions.
• Provide accurate information regarding travel-related policies, terms and conditions, refund procedures, and platform guidelines to German-speaking clients.
• Identify and escalate complex or sensitive tourism-related issues to the appropriate internal teams, ensuring a high standard of customer care is maintained at all times.
• Document all customer interactions accurately in the CRM system, maintaining detailed records to support quality assurance and service improvement initiatives.
• Consistently meet or exceed individual and team KPIs, including customer satisfaction scores, response times, and first-contact resolution rates within the tourism support environment.

Requirements

• Native or fluent German language skills (both spoken and written) are essential for this role — candidates must be able to communicate confidently and professionally with German-speaking customers at all times.
• A valid EU passport is mandatory for relocation and employment eligibility purposes.
• A strong passion for tourism, travel, and hospitality, with a genuine desire to deliver outstanding customer experiences in a global marketplace.
• Previous experience in customer service, reservations, or a related tourism and hospitality role is considered a significant advantage.
• Excellent interpersonal and problem-solving skills, with the ability to handle challenging situations with patience, empathy, and composure.
• Solid computer literacy and the ability to work efficiently across multiple digital platforms and communication tools.
• A proactive, team-oriented attitude with strong attention to detail and a commitment to continuous improvement.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience and language expertise in the tourism industry
• Fully Paid Training Programme to ensure you are set up for success from day one
• Comprehensive Private Health Insurance for your peace of mind
• Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation upon arrival in Sofia
• Monthly Performance Bonus to reward your dedication and outstanding results
• €1,500 One-Time Signing Bonus exclusively for new hires joining the team
• Ongoing professional development and clear career progression pathways within the tourism and BPO sectors
• And Much More — a supportive, multicultural, and vibrant working environment awaits you!

Life in Bulgaria

Relocating to Bulgaria is an experience that consistently exceeds expectations. Sofia, Bulgaria's cosmopolitan capital, is a city where ancient history meets modern vibrancy — home to stunning Orthodox cathedrals, lively cultural districts, world-class restaurants, and a thriving expat community that makes settling in feel effortless. Bulgaria enjoys a wonderful continental climate with warm, sun-drenched summers and crisp, snowy winters, offering outdoor adventures for every season — from skiing in the Rila Mountains to relaxing on the breathtaking Black Sea coastline. Whether you are a first-time traveller or a seasoned expat, Bulgaria will captivate you from the very first day.

One of the most compelling reasons to pursue German-speaking jobs in Bulgaria is the exceptional quality of life the country affords at a remarkably affordable cost of living. Bulgaria offers some of the lowest day-to-day expenses in the European Union, meaning your salary goes significantly further here than in most Western European cities — allowing you to enjoy fine dining, weekend getaways, and a fulfilling social life without financial strain. Bulgaria's rich culinary heritage, warm and welcoming locals, and an ever-growing international professional community make it one of the most exciting destinations for career-driven individuals seeking jobs in Bulgaria. This is not just a career move — it is a life upgrade.

How to Apply

Are you ready to take the next step in your career and secure a prestigious German Speaking Reservations Agent For Airbnb position in Bulgaria? Do not let this remarkable opportunity pass you by. Whether you are actively searching for German-speaking jobs abroad or simply exploring the very best jobs in Bulgaria the tourism industry has to offer, Mercier Consultancy Group is here to guide you every step of the way. Click Apply Now to submit your application and one of our dedicated recruitment specialists will be in touch with you promptly. We look forward to welcoming you to the Mercier Consultancy Group family and helping you embark on an extraordinary new chapter in Sofia, Bulgaria.