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German Speaking Reservations Agent For Booking.com - Work anywhere In Greece

Mercier Consultancy Austria · Remote

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Description

Mercier Consultancy Group is looking for a German Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting German-speaking customers with their accommodation booking needs.

Key Responsibilities

  • Assist German-speaking customers with accommodation reservations via phone, email, and chat.
  • Provide accurate information about properties, pricing, and Booking.com policies.
  • Handle booking modifications, cancellations, and special requests efficiently.
  • Resolve customer queries and issues with professionalism to ensure high satisfaction levels.
  • Maintain detailed records of customer interactions and bookings using Booking.com's reservation system.
  • Work collaboratively with team members to achieve service quality and customer satisfaction goals.

Requirements

  • Fluency in German (spoken and written) is required; proficiency in English is a plus.
  • Experience in reservations, customer service, or hospitality industry is preferred.
  • Strong communication skills and a customer-oriented approach.
  • Familiarity with online booking platforms and CRM systems is advantageous.
  • Ability to handle pressure and resolve challenges proactively.
  • Willingness to work in Greece; relocation assistance may be provided.
  • Self-motivated and able to work both independently and collaboratively within a team.

Benefits

  1. Fully Paid Relocation Package
  2. Competitive monthly Salary
  3. Monthly Performance Bonus
  4. Fully Paid Training
  5. Health Insurance
  6. 2 Extra Salaries Per Year
  7. And Much More...