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Project Coordinator

Coatesgroup · Sydney, Australia · Hybrid

  • Ufficio in Sydney
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Description

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Project Coordinator is responsible for all transactional and logistical activities relating to the deployment of hardware products to customers, ensuring site installations and associated logistics are completed in full and on time. This includes schedule and resource management, third-party installer engagement, documentation management, stakeholder communication, and escalation management.

Role Responsibilities

  • Deployment Planning and Execution: Support the execution of deployment projects, ensuring schedules are maintained and conflicts resolved
  • Monitor and manage deployment schedules, including conflicts and reschedules
  • Coordinate third-party resources to deliver deployment activities to agreed standards
  • Partner with supply chain to manage shipment of equipment and ensure on-time installations
  • Stakeholder & Client Coordination: Provide clear, efficient communication with clients and internal stakeholders throughout the deployment lifecycle
  • Liaise with clients for scheduling, updates, and issue resolution
  • Collaborate across functions (including shared services) to share information and resolve blockers
  • Report on progress and communicate deployment status updates accurately and on time
  • Documentation & Data Management: Maintain accurate documentation and records to enable effective management, reporting, and compliance
  • Keep case management documentation and communications accurate and up to date
  • Maintain activity data and contribute to reporting requirements
  • Document lessons learned and insights to support continuous improvement
  • Financial & Commercial Administration: Ensure financial aspects of deployment projects are managed effectively and in line with company processes
  • Manage financial operations including account follow-up, purchase orders, and cost capture
  • Support accurate cost reporting to enable project and portfolio tracking
  • Contribute insights into integrator scorecards to improve visibility of commercial outcomes
  • Continuous Improvement & Insights: Identify opportunities to improve deployment processes and contribute to business-wide learning
  • Capture and share insights from deployment projects for process refinement
  • Highlight trends and opportunities for improving scheduling, communication, or vendor coordination
  • Provide feedback to strengthen cross-functional collaboration and client experience

    • Role Requirements

  • 2-3 years previous experience in a coordination or project management role, preferably in a signage or shopfitting deployment context.
  • Qualifications or Bachelor's degree in a relevant field or equivalent work experience.
  • Familiarity with Salesforce or similar CRM tools.

    • Additional Information

    About Coates

    We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

    We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

    We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

    Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

    Join a Crew that Cares

    Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

    The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

    Be inspired To Be More

    We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

    Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

    Fraud Alert: Employment Scam Advisory
     
    It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.
     
     We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
     
     Please be advised of the following:
    - Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"
    - We do not contact employment candidates via email to solicit personal or financial information
    - All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
    - All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co 
     
    If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.