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Software Development Lead - R01567293 presso Brillio-2

Brillio-2 · Bangalore, India · Hybrid

Microsoft Excel

Cloud

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Description

Software Development Lead

Job requirements

Experience Range: 4 to 6 years of experience in software development, including substantial hands-on expertise with Salesforce Service Cloud and related technologies Key Responsibilities:
  • Design and develop scalable solutions on Salesforce Service Cloud, focusing on Case Management, Digital Engagement, Field Service, and Self Service modules to drive operational excellence
  • Lead the implementation of Lightning Web Components (LWC), Apex classes, Flows, and Platform Events to enhance business processes and user experience, ensuring timely delivery of project milestones
  • Integrate Salesforce Service Cloud with external systems and applications using APIs, middleware, and Salesforce DX to enable seamless data exchange and process automation
  • Collaborate with cross-functional teams to deliver high-quality Portal UI/UX, ensuring intuitive interfaces and improved user satisfaction scores
  • Troubleshoot and resolve complex technical issues in Salesforce environments, maintaining system reliability and performance metrics
  • Mentor and guide junior developers, promoting best practices in coding standards, testing, and deployment within Salesforce ecosystems
  • Monitor and analyze platform performance, recommending and implementing enhancements to improve scalability, security, and maintainability
    • Required Skills:
  • Salesforce Service Cloud Case Management
  • Salesforce Service Cloud Digital Engagement
  • Salesforce Service Cloud Field Service
  • Salesforce Service Cloud Self Service configuration
  • Apex programming
  • Lightning Web Components (LWC)
  • Salesforce Flows
  • Platform Events
  • Salesforce DX
    • Preferred Skills:
  • Advanced Salesforce integrations using REST and SOAP APIs
  • Portal UI/UX optimization for high user adoption
  • CI/CD pipelines for Salesforce deployments
  • Experience with data migration tools and strategies in Salesforce
    • Desired Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Platform Developer I
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