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Software Development Lead - R01571192 presso Brillio-2

Brillio-2 · Bangalore, India · Hybrid

Cloud

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Description

Software Development Lead

Job requirements

Experience Range: With at least 4 to 6 years of hands-on experience in Salesforce Sales Cloud and related technologies, including customization and integration projects Key Responsibilities:
  • Lead the design, development, and customization of Salesforce Sales Cloud solutions, delivering optimized Opportunity Management, Sales Automation, and Forecast Management capabilities
  • Configure and implement Territory Planning strategies within Salesforce Sales Cloud to maximize sales coverage and resource allocation, tracking improvements via performance metrics
  • Develop and enhance Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud, ensuring scalable and maintainable solutions
  • Integrate Salesforce with Genesys and other third-party systems to streamline agent workflows and improve customer service outcomes, measuring impact on response times and customer satisfaction
  • Build and maintain custom agents and AI frameworks for advanced automation and data-driven decision making, monitoring adoption and effectiveness
  • Collaborate with cross-functional teams to ensure seamless deployment and adoption of Sales & Service Cloud features, supporting user training and feedback collection
  • Troubleshoot, optimize, and resolve technical issues related to Salesforce Sales Cloud, Data Cloud, and custom integrations, reducing downtime and improving system reliability
  • Drive continuous improvement by leveraging OpenAI and other AI technologies to enhance sales processes and user experience, reporting on process enhancements
    • Required Skills:
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Experience Cloud
  • Salesforce Platform customization
  • Apex programming
  • Lightning Web Components (LWC)
  • Genesys integration
  • Agentforce platform
  • Salesforce Data Cloud
  • Custom agent development
    • Preferred Skills:
  • Expertise in AI frameworks and OpenAI integration
  • Advanced skills in Territory Planning within Salesforce
  • Salesforce Certified Application Architect
  • Experience with large-scale Salesforce deployments
    • Desired Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
  • Salesforce Certified Platform Developer I or II
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Application Architect (preferred)
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