We have everything we need to inspire our customers. Except you.
Reporting to the Warehouse Supervisor, this role is responsible for managing returns to the warehouse along with picking, loading, scanning, and returning products to supplier. We're on the hunt for an enthusiastic Reverse Logistics Warehouse administrator. At Trail Appliances, we don't just deliver products; we deliver experiences. If this role sounds interesting to you, Trail Appliances is the place for you!
Compensation and Schedule:
• Starting at $ 23.55 per hour
• Guaranteed yearly wage progression
• Scheduled from Tuesday to Saturday 7.30 am start until 4 pm
As a Reverse Logistics Warehouse Administrator, you will have the following responsibilities
Warehouse Operations
Process, pick, pack, and prepare incoming customer orders for shipment
Receive, verify, unpack, and sort incoming materials in an organized and efficient manner
Maintain accurate inventory records using the warehouse management system (WMS / ERP)
Safely operate warehouse equipment in accordance with company safety procedures
Maintain warehouse cleanliness, organization, and safety standards at all times
Customer pickup administrative duties, whether that is for serialized product or non-serialized parts pickup
Returns Receiving & Daily Planning
Manage daily inbound returns of all types, including customer returns, delivery returns, supplier returns, damaged units, and exchanges
Review and plan daily incoming returns to ensure timely processing and workload prioritization
Perform daily receiving and accurate system entry of returned units
Returns Processing & Disposition
Process returns daily and determine appropriate disposition (repair, resell, return to supplier, scrap, or transfer)
Physically move returned units to designated warehouse locations using appropriate equipment (e.g., dolly), following safety guidelines
Maintain clean, organized return zones and staging areas
Supplier Claims & Policy Compliance
Understand and comply with supplier return and claims policies
Submit supplier claims accurately and within required timelines
Track and follow up on submitted claims daily to ensure resolution and recovery
Inventory & Reverse Logistics Coordination
Work closely with the Reverse Logistics team (Annacis) on a weekly basis to stay aligned on inventory movements and return status
Support and monitor inventory transfers related to returns and reverse logistics activities
Assist in reconciling return inventory and identifying discrepancies
Documentation & Communication
Upload, scan, and maintain all return-related documentation and paperwork
Ensure required paperwork is uploaded to the appropriate Microsoft Teams channels when product is picked up or transferred
Communicate issues, discrepancies, risks, or delays promptly to relevant stakeholders
To be successful in this role, you should have:
Proficient in the Microsoft Office programs
Ability to quickly learn new systems and processes
Exceptional communication and interpersonal skills
Excellent organizational skills and attention to detail
Forklift certification preferred
A self-starter with the ability to take initiative and think critically to seek out information and solutions independently
Experience working independently, as well as in partnership with other team members
The ability to work in a dynamic and fast paced environment requiring strong organization, time management and prioritization skills. Being able to lift and meet the physical demands of the role
You must be legally eligible to work in Canada with a minimum of a valid work permit
Why join Trail
Competitive salary
Extended Health Benefits
Generous employee discounts
Career Development Opportunities
Company events
Fun and dynamic work environment where your strengths and personality shine!
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, and 4 offices in the Lower Mainland. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
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